Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trevon Cosey

Logan,UT

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Talented at exceeding demanding guest expectations and business targets. Successful at developing strong business reputations built on knowledgeable and professional service. Performance-oriented and driven to continuously increase customer base and revenue.

Overview

11
11
years of professional experience

Work History

Sanitation Technician

West Point Dairy
04.2023 - 12.2023
  • Maintained detailed records of all sanitation activities for billing and tracking purposes
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Attended to building parking lots and grounds each day to keep outside areas clean and neat.
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
  • Participated in ongoing training programs to stay current on industry best practices and emerging technologies related to sanitation processes.
  • Mixed required chemicals according to procedures to form cleaning solutions, completing chemical concentration monitoring as described in procedural manual.
  • Contributed to increased overall plant efficiency through meticulous attention to detail in equipment cleaning processes.

Customer Service Coordinator

CampSaver
10.2020 - 07.2023
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Negotiated contracts with outside carriers to minimize costs to company and customers.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
  • Worked closely with the marketing department on promotional campaigns, providing input on messaging and targeting strategies to ensure maximum reach and effectiveness.

Server Trainer

Humphrey's
01.2018 - 03.2020
  • Wrote training manuals for FOH/BOH employees and customer-faced positions according to strict company guidelines and protocols.
  • Developed and implemented successful onboarding program.
  • Streamlined server training process for improved employee retention and quicker onboarding.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Worked with vendors to customize courseware to accommodate business needs.
  • Established and maintained quality control standards.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.

Wine Specialist

Sugarland Cellars
03.2015 - 01.2018
  • Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
  • Developed a successful social media presence, showcasing new arrivals, highlighting staff picks, and sharing educational content that engaged followers and increased foot traffic to the store.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Contributed to store merchandising efforts by creating eye-catching wine displays that showcased featured selections and promotions.
  • Developed a loyal customer base through exceptional service, fostering repeat business and word-of-mouth referrals.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Server

O'Charley's
02.2013 - 03.2015
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Education

No Degree - Psychology

Middle Tennessee State University
Murfreesboro, TN

Skills

    • Facilities Inspection
    • Routine Plumbing Repair
    • Operating lifts
    • Painting
    • Cleaning Agent Knowledge
    • Environmental awareness
    • OSHA Compliance
    • Minor Mechanical Repair
    • Hazardous Material Handling
    • Industrial Cleaning Techniques
    • Following scripts
    • Complaint Handling
      • Calm Under Pressure
      • Report Transcription
      • Money handling abilities
      • Appointment Scheduling
      • Salesforce CRM
      • Shipping and Logistics
      • Team Leadership
      • Tableside Service
      • Dining area maintenance
      • Food and Wine Pairing
      • Upselling

Timeline

Sanitation Technician

West Point Dairy
04.2023 - 12.2023

Customer Service Coordinator

CampSaver
10.2020 - 07.2023

Server Trainer

Humphrey's
01.2018 - 03.2020

Wine Specialist

Sugarland Cellars
03.2015 - 01.2018

Server

O'Charley's
02.2013 - 03.2015

No Degree - Psychology

Middle Tennessee State University

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Trevon Cosey