Trevon Daniel
Huntsville,AL
Summary
Seasoned Manager with 6 years of extensive retail and management experience. Efficient and industrious individual dedicated to optimizing customer satisfaction. Recognized for commitment to reversing any downward trends with training programs and team support. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
General Store Manager
ITSUGAR
09.2022 - Current
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Streamlined operational processes to improve overall store efficiency and reduce overhead costs.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Developed targeted marketing campaigns to drive foot traffic and increase sales during key promotional periods.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Monitored competitor activities to identify potential threats or opportunities for growth within the market.
- Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Overcame challenges presented by seasonal fluctuations in business by developing innovative sales initiatives tailored to specific months or seasons.
- Improved employee morale through regular recognition programs that rewarded top performers with incentives such as bonuses or promotions.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Collaborated closely with regional managers to implement corporate initiatives across the entire store network.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Prepared annual budgets with controls to prevent overages.
Assistant Store Manager
ITSUGAR
03.2021 - 09.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Key Holder
ITSUGAR
11.2019 - 03.2021
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Sales Associate
ITSUGAR
02.2018 - 11.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Electronics Sales Associate
Walmart
10.2016 - 01.2018
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Contributed to sales growth by effectively upselling and cross-selling products based on customers'' needs and preferences.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
- Processed transactions efficiently at the point of sale, ensuring accuracy in handling cash and credit payments along with issuing receipts or refunds when necessary.
- Developed rapport with repeat clients by remembering personal preferences and delivering consistently exceptional service experiences.
Scrub Technician
Baptist Health Medical Center
01.2013 - 09.2014
- Enhanced surgical efficiency by maintaining a sterile environment and organizing surgical equipment for easy access.
- Assisted in complex surgeries by anticipating surgeon needs and providing necessary instruments promptly.
- Improved patient safety with diligent sterilization of surgical tools and proper disposal of contaminated materials.
- Reduced surgery time, ensuring quick instrument turnover through efficient organization and preparation.
Unit Secretary, Labor and Delivery
Baptist Health Medical Center
05.2011 - 01.2013
- Improved patient satisfaction by efficiently managing and organizing medical records, admission paperwork, and discharge documents.
- Enhanced communication between nursing staff and physicians by promptly relaying messages and coordinating appointments.
- Streamlined the unit''s daily workflow by accurately maintaining the patient census and bed availability.
- Reduced errors in scheduling procedures by diligently verifying insurance coverage and obtaining preauthorizations.
- Ensured timely responses to physician requests for laboratory test results or imaging studies through diligent tracking of pending orders.
- Reduced stress on nursing staff during high-volume periods by providing administrative support as needed during peak times.
Environmental Services Housekeeper
Baptist Health Medical Center
03.2009 - 05.2011
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Increased overall facility hygiene by regularly laundering linens, bedspreads, and towels according to guidelines.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
Education
Bachelor of Arts - Fashion Merchandising, Broadcast Journalism
The Art Institute of Houston
Houston, TX01.2012
High School Diploma -
Nashville High School
Nashville, AR05.2009
Skills
- Employee Supervision
- Budget Administration
- Loss Prevention
- Promotional Planning
- Operations Management
- Customer Relations
- Product Merchandising
- Staff Management
- Budget Development
- Training and Mentoring
- Team Leadership
- Inventory Control
- Employee Scheduling
Timeline
General Store Manager
ITSUGAR
09.2022 - Current
Assistant Store Manager
ITSUGAR
03.2021 - 09.2022
Key Holder
ITSUGAR
11.2019 - 03.2021
Sales Associate
ITSUGAR
02.2018 - 11.2019
Electronics Sales Associate
Walmart
10.2016 - 01.2018
Scrub Technician
Baptist Health Medical Center
01.2013 - 09.2014
Unit Secretary, Labor and Delivery
Baptist Health Medical Center
05.2011 - 01.2013
Environmental Services Housekeeper
Baptist Health Medical Center
03.2009 - 05.2011
Bachelor of Arts - Fashion Merchandising, Broadcast Journalism
The Art Institute of Houston
High School Diploma -
Nashville High School
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