Trevon Davis
Midway
Summary
Skilled in equipment maintenance and customer service, I excelled at Serv Pro Restoration Services by implementing efficient workflows and enhancing team productivity, which significantly improved system efficiency. My strong problem-solving abilities and relationship-building skills contributed to surpassing monthly sales targets at AutoZone, showcasing my adaptability and achievement-oriented approach.
Overview
7
7
years of professional experience
Work History
Technician
Serv Pro Restoration Services
11.2023 - 02.2025
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Checked, repaired and repacked survival equipment to meet specifications.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Sales Associate
Oreilly Auto Parts
02.2022 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Parts Sales Manager
AutoZone
07.2018 - 02.2022
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Monitored industry trends to stay current on market changes, adjusting pricing and inventory accordingly.
- Implemented new sales strategies, resulting in higher customer retention rates and overall satisfaction.
- Streamlined inventory management for enhanced efficiency in ordering and tracking parts.
- Led a team of sales associates to consistently surpass monthly sales goals.
- Established a comprehensive returns policy that balanced customer satisfaction with business objectives.
Education
GED -
Ace-Adult & Community Education
Tallahassee, FL05.2024
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Installation and repair
- Maintenance and repairs
- Mechanical Knowledge
- Equipment maintenance
- Work Planning and Prioritization
- Customer interaction
- Heavy lifting
- Repair services
- Equipment Repair
- Routine Inspections
- Team Training
- Relationship building
- Safety Equipment
- General Plumbing
- Problem-solving
- Mechanical tools
- Job site cleanup
- Loading and unloading
Job Contacts
Autozone
Supervisor Name: Brooke Carson
Company Address: 400 Capital Circle SE
Supervisor’s Contact Information: 229-224-1042
O’Reilly Auto Parts
Supervisor Name: Holly
Company Address: 1741 W Jefferson St
Supervisor’s Contact Information: 850-627-6545
Serv Pro Of North Leon County
Supervisor Name: Aaron Morris
Company Address: 2827 Manufacturer Ct
Supervisor’s Contact Information: 850-688-0475
Timeline
Technician
Serv Pro Restoration Services
11.2023 - 02.2025
Sales Associate
Oreilly Auto Parts
02.2022 - 10.2023
Parts Sales Manager
AutoZone
07.2018 - 02.2022
GED -
Ace-Adult & Community Education
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