Trevon Gripper
Manager Of Learning Programs
Katy,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Manger of Learning Programs`
UserTesting
Katy , Texas
04.2022 - Current
- Designed and delivered web-based, self-directed learning materials.
- Facilitated virtual, in-person, and blended learning sessions.
- Worked with vendors to customize courseware to accommodate business needs.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
Senior Content Manager
UserTesting
05.2020 - 04.2022
- Leader of a team responsible for instructional and technical documentation for internal employees and customers
- Developing team processes based on instructional design principles to identify and implement course revision
- Led an LMS vendor selection, migration, and deployment
- Converted an internal employee certification program into customer-facing with revenue generation
- Build and maintain partnerships with cross-functional teams to ensure delivery of product and services training to customers
- Introduced JIRA to increase efficiency and transparency
- Developing and maintaining processes for gathering feedback from our learners and tracking metrics to guide improvements
- Led the design and development of a certification program
- Create timelines for initiatives, communicate required steps and resources, and lead projects to completion
Manager
Twisted Soul Cookhouse
Atlanta, GA
08.2018 - 03.2020
- Responsible for operations in front of house
- Developed orientation and training documentation for new hires
- Managed recruitment, interviews, and on-boarding
- Managed finances including payroll and vendor payments
- Built and maintained vendor relationships
Customer Service Specialist
Perry Street Software
01.2017 - 02.2020
- Responsible for user satisfaction and retention
- Performed tracking and resolution of mobile application issues using Zendesk ticketing
- Moderated the user community
- Conducted functionality tests of beta application versions prior to release eCore, University System of Georgia / Lead Instructional Designer
Instructional Designer
University Of West Georgia ECore
Carrollton, GA
11.2015 - 05.2017
- Responsible for end-to-end course development and maintenance
- Recruited and on-boarded subject matter experts
- Developed project tracking and stakeholder update mechanisms
- Leverage e-learning best practices to develop faculty and student end-user training
- Built and created all content within the LMS, Brightspace/D2L
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
Graduate Assistant for Instructional Design
University Of West Georgia ECore
Carrollton, GA
05.2014 - 04.2016
- Responsible for faculty database content collection, analysis, and distribution
- Leveraged an email marketing system to communicate updates
- Performed data analysis on instructor and student participation, performance, and overall success
Education
Masters - Instructional Media & Technology
University of West Georgia
Bachelor of Art - Psychology
University of West Georgia
Skills
Adobe Captivate
Certification
UserTesting Foundational Certification in UX Research
Timeline
Manger of Learning Programs`
UserTesting
04.2022 - Current
Certified Professional in Accessibility Core Competencies
10-2021
UserTesting Foundational Certification in UX Research
04-2021
Senior Content Manager
UserTesting
05.2020 - 04.2022
Manager
Twisted Soul Cookhouse
08.2018 - 03.2020
Customer Service Specialist
Perry Street Software
01.2017 - 02.2020
Instructional Designer
University Of West Georgia ECore
11.2015 - 05.2017
Graduate Assistant for Instructional Design
University Of West Georgia ECore
05.2014 - 04.2016
Masters - Instructional Media & Technology
University of West Georgia
Bachelor of Art - Psychology
University of West Georgia