Trevon Heard
Florissant ,United States
Summary
Dynamic customer service professional with experience at HMSHost, recognized for enhancing customer satisfaction through effective relationship building and upselling techniques. Proven attention to detail in packaging at Legacy Pharmaceutical Packaging, ensuring quality control. Adept at multitasking in fast-paced environments while fostering teamwork and delivering exceptional service.
Overview
7
7
years of professional experience
Work History
Store Associate
Hudson News Group
05.2024 - 03.2025
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Packaging Associate
Legacy Pharmaceutical Packaging
01.2022 - 05.2024
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Packed, weighed and shipped items per customer specifications.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with team members to meet deadlines and ensure quality control standards were met.
Customer Service Representative
HMSHost
10.2017 - 10.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Education
McCluer High School
Florissant, MO05.2016
Skills
- Customer service
- Customer assistance
- Attention to detail focus
- Relationship building
- Upselling and cross selling
- Creative thinking
Timeline
Store Associate
Hudson News Group
05.2024 - 03.2025
Packaging Associate
Legacy Pharmaceutical Packaging
01.2022 - 05.2024
Customer Service Representative
HMSHost
10.2017 - 10.2022
McCluer High School
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