Summary
Overview
Work History
Education
Skills
Timeline
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Trevon Latham

Fishers,IN

Summary

Results-driven professional with demonstrated expertise in customer service, sales, and technical support. Proven ability to provide exceptional support, build strong relationships, and drive revenue growth. Skilled in effectively addressing customer inquiries, resolving technical issues, and promoting product/service offerings. Adept at multitasking in fast-paced environments while maintaining a high level of professionalism and efficiency. Committed to delivering outstanding customer experiences and achieving organizational goals. Seeking a challenging position where leveraging a diverse skill set to contribute to the success of a dynamic team.

Overview

7
7
years of professional experience

Work History

DOCUMENT MANAGEMENT SPECIALIST

Freedom Mortgage Corporation
09.2023 - Current
  • Improved document organization by implementing a comprehensive filing system for easy retrieval and access.
  • Streamlined workflow processes for increased efficiency in document management tasks.
  • Reduced lost or misplaced documents with meticulous record-keeping and tracking systems.
  • Enhanced collaboration among team members, ensuring timely completion of projects through effective communication and coordination.

CUSTOMER SERVICE REPRESENTATIVE

Amazon
08.2022 - 09.2023
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Assisted customers with order placement, returns, refunds, and product information, following company policies and procedures
  • Utilized various communication channels, including phone, email, and chat, to engage with customers and provide timely and accurate assistance
  • Demonstrated in-depth knowledge of Amazon's products, services, and policies, effectively educating customers and promoting additional offerings.

CUSTOMER SERVICE & SALES REPRESENTATIVE

AT&T
03.2019 - 07.2022
  • Provided exceptional customer service by promptly addressing inquiries, resolving complaints, and ensuring customer satisfaction
  • Effectively communicated product information and benefits to customers, driving sales and promoting product loyalty
  • Managed a high volume of incoming calls and inquiries, consistently meeting or exceeding established service level agreements
  • Utilized active listening skills to understand customer needs and recommend appropriate solutions.

TECHNICAL SUPPORT REPRESENTATIVE

Arlo Security
01.2017 - 02.2019
  • Assisted customers in troubleshooting and resolving technical issues related to Arlo security systems and devices
  • Communicated with customers via phone, email, and chat platforms, providing clear and concise instructions and explanations
  • Utilized remote access tools to diagnose and resolve software and hardware problems
  • Collaborated with cross-functional teams, including engineering and product management, to escalate and resolve complex technical issues.

Education

Associate of Arts -

Stillman College
Birmingham, AL
01.2021

Skills

  • Telephone Etiquette
  • Verbal & Written Communication Skills
  • Data Entry & Maintenance
  • Issue & Complaint Resolution
  • Typing 65 WPM
  • Technical Support
  • Document Review
  • File conversion
  • Records Management
  • Document Scanning
  • Skilled in Microsoft Office
  • Digital file organization

Timeline

DOCUMENT MANAGEMENT SPECIALIST

Freedom Mortgage Corporation
09.2023 - Current

CUSTOMER SERVICE REPRESENTATIVE

Amazon
08.2022 - 09.2023

CUSTOMER SERVICE & SALES REPRESENTATIVE

AT&T
03.2019 - 07.2022

TECHNICAL SUPPORT REPRESENTATIVE

Arlo Security
01.2017 - 02.2019

Associate of Arts -

Stillman College

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Trevon Latham