Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trevon Norman

McKinney

Summary

Experienced professional with a successful track record in client relations and care. Skilled in fostering teamwork and achieving tangible outcomes. Proficient in problem-solving, communication, and adaptability. Recognized for dependability and ability to meet evolving demands. Eager to enhance client satisfaction and service excellence.

Overview

9
9
years of professional experience

Work History

Treasury Client Care Specialist- Lead (GOV)

PNC Bank
02.2023 - 06.2025


  • Managed PNC Bank's largest clients, responding to critical inquiries and investigations to facilitate resolutions.
  • Prioritizing urgent requests and compartmentalizing day to day issues for large company procedures.
  • Demonstrated empathy towards clients' situations while maintaining professional boundaries and adhering to company policies.
  • Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.

Business Banker

PNC Bank
01.2021 - 02.2023
  • Personalized experience with customers to maintain beneficial and comfortable relationship with PNC
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Responded to customer questions and concerns or escalated to supervisor for resolution.
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
  • Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs

Assistant Manager

Planet Fitness
12.2019 - 01.2021
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Head Bartender

Carrabbas Italian Grill
01.2016 - 10.2019
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Closed out cash register and prepared cashier report at close of business.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Poured and prepared mixed drinks for over 75 - 150 customers daily

Education

Associate of Science - Computer And Information Sciences

Richland College
Dallas, TX
05.2020

High School Diploma -

Parkway High School
Bossier City, LA
05.2015

Skills

  • Corporate banking expertise

  • Analytical reasoning

  • Proficient in Microsoft Dynamics

  • Financial transaction oversight

  • Blockchain technology knowledge

  • Data acquisition

  • Strategic communication planning

  • Development of improvement strategies

Timeline

Treasury Client Care Specialist- Lead (GOV)

PNC Bank
02.2023 - 06.2025

Business Banker

PNC Bank
01.2021 - 02.2023

Assistant Manager

Planet Fitness
12.2019 - 01.2021

Head Bartender

Carrabbas Italian Grill
01.2016 - 10.2019

High School Diploma -

Parkway High School

Associate of Science - Computer And Information Sciences

Richland College

Similar Profiles

CREATE PROFILE