TREVON SALTER
Snellville,GA
Summary
Results-driven professional with 3 years of experience in customer service/management, recognized for delivering exceptional results through a combination of technical proficiency, analytical acumen, and strong interpersonal skills. Proficient in utilizing Microsoft Office Suite and project management tools to streamline processes and enhance productivity. Adept at data analysis and interpretation, enabling informed decision-making and strategic planning. Known for excellent communication and teamwork abilities, fostering collaborative environments that drive success. Highly adaptable and detail-oriented, committed to providing outstanding customer service and achieving organizational objectives.
Overview
5
5
years of professional experience
Work History
Employment Service Specialist
Technical College System of Georgia
01.2025 - Current
- Conducted 15–20 weekly interviews with job seekers and program applicants to assess needs and determine eligibility for employment or assistance programs.
- Delivered career counseling services to over 100 clients monthly, helping them identify strengths, skills, and interests aligned with suitable career paths.
- Facilitated 2–3 workshops per week on job readiness, resume building, and modern job search techniques, increasing client job placement success.
- Maintained and grew partnerships with 30+ local employers, expanding job opportunities and workforce pipelines for qualified applicants.
- Demonstrated effective use of job listing databases and career tools, enabling clients to improve digital literacy and job search skills.
- Matched applicant skills to relevant job vacancies through personalized assessments, resulting in improved job placement rates and retention.
- Referred clients to essential support services such as transportation, childcare, literacy programs, and mental health counseling, improving their overall employability.
- Accurately evaluated applications for eligibility and compliance, ensuring clients received timely support and program access.
Administrative Assistant
A-1 Big Peach Cleaning and Staging
05.2020 - 12.2023
- Answered and routed an average of 30+ multi-line phone calls daily, delivered accurate messages to staff, and greeted 20+ visitors per day with professionalism.
- Maintained confidentiality of sensitive records by implementing secure filing systems and adhering strictly to privacy policies (HIPAA-compliant when applicable).
- Responded promptly to 40+ weekly client inquiries via phone and email, effectively resolving concerns and building strong client relationships.
- Managed data entry and maintained databases with 98% accuracy, ensuring critical company information was organized and up to date.
- Improved document organization by archiving outdated records and optimizing file retrieval systems, reducing search time by 25%.
- Promoted a collaborative work environment through clear communication and strong interpersonal skills, supporting team cohesion and daily operations.
Warehouse Manager Seasonal
Phantom Fireworks
05.2021 - 07.2023
- Conducted regular training sessions for 10–15 employees, enhancing product knowledge, safety procedures, and customer service standards.
- Created and maintained efficient employee schedules, ensuring optimal coverage during high-volume periods, holidays, and special events.
- Led onboarding and training of new hires, as well as recurring skill refreshers for existing staff, improving team performance and reducing errors by 20%.
- Managed order selection, packaging, and truck loading processes to meet daily shipping targets and ensure on-time deliveries.
- Implemented 5S methodology to establish and maintain a clean, safe, and organized warehouse environment, increasing operational efficiency.
- Oversaw day-to-day warehouse functions, resolving issues in real-time and ensuring seamless workflow across inventory, logistics, and shipping departments.
Education
Bachelor of Arts (B.A.) - Business Management -
Ohio Northern University
Ada, Ohio05.2024
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Data Analysis and Interpretation
- Project Management Tools
- Excellent Written and Verbal Communication
- Team Collaboration and Coordination
Technical Skills
Soft Skills
- Problem-Solving and Critical Thinking
- Adaptability and Flexibility
- Time Management and Prioritization
- Attention to Detail
- Strong Interpersonal Skills
- Customer Service Excellence
- Career counseling
Timeline
Employment Service Specialist
Technical College System of Georgia
01.2025 - Current
Warehouse Manager Seasonal
Phantom Fireworks
05.2021 - 07.2023
Administrative Assistant
A-1 Big Peach Cleaning and Staging
05.2020 - 12.2023
Bachelor of Arts (B.A.) - Business Management -
Ohio Northern University
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