Summary
Overview
Work History
Skills
References
Timeline
Generic

Trevon Thomas

Katy,TX

Summary

Experienced and highly motivated professional with a strong background in restaurant management, legal administration, and healthcare billing. Proven leadership skills, exceptional customer service abilities, and a talent for process improvement and team management. Thrives in fast-paced environments and consistently achieves operational excellence. A thorough team contributor with exceptional organizational capabilities. Proactive and goal-oriented, adept at managing time effectively and solving problems efficiently. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

14
14
years of professional experience

Work History

Billing Department

Providence | R1
10.2023 - Current
  • Delivered comprehensive billing services for multiple hospitals, ensuring accurate and timely processing of all financial transactions.
  • Accomplished exceptional efficiency in handling both outbound and inbound calls, consistently minimizing after-call work and enhancing customer satisfaction.
  • Resolved patient inquiries with the highest customer satisfaction by submitting insurance claims, reviewing chart notes for coding accuracy, developing payment plans, and updating accounts to current status
  • Achieved 100% quality assurance (QA) scores on calls, consistently upholding exceptional service standards.
  • Proudly provided exceptional patient experiences and trained peers in best practices through shadowing sessions, offering feedback and guidance for their continuous improvement.


Referral Department | Bridge

Ramji Law Group
03.2022 - 10.2023
  • Independently transitioned from Referral Coordinator to Bridge Department, efficiently managing complex tasks.
  • Established and managed claims with third-party insurance companies, including sending letters of representation.
  • Requested and organized essential documentation from insurance companies, ensuring thorough compliance.
  • Consistently followed up with adjusters for liability acceptance and secured necessary police reports.
  • Expertly planned and hosted company events, fostering team cohesion and engagement.

Front of House Manager | Local Store Marketer

Torchy’s Tacos
08.2019 - 06.2022
  • Orchestrated the successful grand opening of multiple store locations, contributing to overall brand expansion.
  • Oversaw operations at six locations, developing comprehensive training procedures for the Woodlands region.
  • Directed recruitment, onboarding, and supervision of staff, ensuring a high-performance team environment.
  • Managed budgets and ensured adherence to health and safety guidelines, minimizing risks and optimizing efficiency.
  • Strategized and executed marketing initiatives, driving customer engagement and boosting sales.
  • Coordinated supply orders and conducted weekly inventory checks to maintain optimal stock levels.
  • Compiled and analyzed statistical and financial records to support strategic decision-making.
  • Cultivated strong relationships with customers, employees, and suppliers, enhancing store reputation and loyalty.

Front of House Manager

Outback Steakhouse
03.2011 - 08.2019
  • Advanced from busser to Front of House Manager through consistent dedication and exemplary performance.
  • Maintained restaurant revenue and achieved quality goals by ensuring efficient and smooth operations.
  • Recruited, trained, and supervised staff, fostering a productive environment and maintaining high standards of service.
  • Ensured adherence to licensing, hygiene, health, and safety guidelines, maintaining a safe and compliant environment.
  • Managed supply orders, including weekly groceries and monthly liquor, maintaining stock levels and minimizing waste.
  • Addressed customer inquiries and resolved complaints, enhancing guest satisfaction and loyalty.
  • Conducted monthly inventory counts, ensuring accurate tracking and cost control.

Skills

  • Cash flow management
  • Debt collection
  • Payment processing
  • Invoice management
  • Process improvements
  • Team building
  • Collections experience
  • HIPAA
  • Revenue cycle management
  • Billing review
  • Team direction
  • Staff training and development

References

Alyssa Suarez-Ulrich   Revenue Cycle Supervisor, R1RCM   Phone: +1 (360) 513-7039

Jason Black   Proprietor, Outback Steakhouse & Torchy’s Tacos   Phone: +1 (936) 355-3102

Frank Wallace   Proprietor, PDQ (Outback Steakhouse)   Phone: +1 (281) 221-8293

Monika Lupkiv   Front of House Manager, Torchy’s Tacos   Phone: +1 (936) 442-1323

Mason Laham   Attorney & Supervisor, Ramji Law Group   Phone: +1 (346) 235-7180

Timeline

Billing Department

Providence | R1
10.2023 - Current

Referral Department | Bridge

Ramji Law Group
03.2022 - 10.2023

Front of House Manager | Local Store Marketer

Torchy’s Tacos
08.2019 - 06.2022

Front of House Manager

Outback Steakhouse
03.2011 - 08.2019

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Trevon Thomas