Trevonda Shelton
Nashville,TN
Summary
Meticulous Medical Records Clerk with a10-year history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.
Overview
16
16
years of professional experience
Work History
Medical Records Clerk
MHM Services
07.2022 - Current
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient records in compliance with security regulations.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
ROI Specialist
Sharecare
04.2018 - 08.2022
- Maintained accuracy, completeness and security for medical records and health information.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Prepared and processed forms for government healthcare programs.
- Followed exact procedures for handling transfers and other releases of medical records.
ROI Specialist
CIOX HEALTH, Health Information Managment
10.2014 - 12.2019
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Maintained database for storage and retrieval of medical records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Prepared and processed forms for government healthcare programs.
Medical Office Front Desk Clerk
Nashville Primary Care
02.2012 - 06.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
Medical Billing And Coding - Medical Billing And Coding
Nashville College of Medical Careers
1556 Crestview Dr Madison TN 3711503.2012
Skills
- Information Classification
- Insurance Billing
- Patient Data Coding
- Word Processing Software
- Informational Releases
- Medical Terminology Understanding
- Patient Medical Records Maintenance
- Medical Records and Documentation
- EPIC EMR
- Customer Satisfaction
- Electronic Health Record Applications
- HIPAA Requirements
Timeline
Medical Records Clerk
MHM Services
07.2022 - Current
ROI Specialist
Sharecare
04.2018 - 08.2022
ROI Specialist
CIOX HEALTH, Health Information Managment
10.2014 - 12.2019
Medical Office Front Desk Clerk
Nashville Primary Care
02.2012 - 06.2018
Medical Billing And Coding - Medical Billing And Coding
Nashville College of Medical Careers
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