Trevonne Allen
Junction City,KS
Summary
Motivated and adaptable Account Services Representative with over five years of experience in customer service, client satisfaction, and account management. Skilled at handling complex client inquiries, navigating cross-departmental communication, and ensuring accurate financial transactions with minimal margin for error. Committed to delivering exceptional service and driving client satisfaction. Strong leadership experience in coaching teams and supporting colleagues to meet company standards.
Overview
9
9
years of professional experience
Work History
Account Services Rep II
Zinnia/Security Benefit
Topeka, KS
11.2018 - Current
- Handle inbound client inquiries regarding insurance and retirement investment accounts, ensuring satisfaction and issue resolution.
- Selected for a specialized team handling stock market fund exchanges, managing client finances with extreme attention to detail and precision.
- Work across departments to address complex issues and ensure seamless operations.
Authorized Lead Specialist
Advanced Call Center Technologies LLC
Junction City, KS
01.2017 - 10.2018
- Managed teams and coached agents to meet performance goals.
- Elevated to chat agent, assisting with billing and technical support for AT&T customers.
- Led billing and sales operations for AT&T Digital Life home security systems.
Customer Experience/Press Support
GTM Sportswear
Manhattan, KS
04.2016 - 12.2016
- Supported customer inquiries, including billing and product concerns, for high school and college athletic wear.
- Assisted in quality assurance and production to meet customer expectations.
Crew Member
Wendys Restaurant
Manhattan, KS
06.2015 - 05.2016
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Assisted in the preparation of food items such as sandwiches, salads, Burgers, and fries.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Education
High School Diploma -
Manhattan High School
Manhattan, KS12-2015
Associate of Arts - Political Science And Government
Barton County Community College
Fort Riley, KSSkills
- Account Management
- Customer Service
- Leadership & Team Collaboration
- Problem Solving
- Time Management
- Adaptability
- Detail-Oriented
- Microsoft Office Suite
- Financial & Stock Market Tools
- Workflow & Call Recording Systems
Accomplishments
- Zinnia: Consistently ranked as a top caller month-to-month.
- Zinnia: Meeting or exceeding quarterly Call quality on consistent basis
- Advanced Call Center Technologies: Consistent 100% on call evaluations.
- GTM Sportswear: Top caller with 80%+ customer satisfaction.
References
References available upon request.
Timeline
Account Services Rep II
Zinnia/Security Benefit
11.2018 - Current
Authorized Lead Specialist
Advanced Call Center Technologies LLC
01.2017 - 10.2018
Customer Experience/Press Support
GTM Sportswear
04.2016 - 12.2016
Crew Member
Wendys Restaurant
06.2015 - 05.2016
High School Diploma -
Manhattan High School
Associate of Arts - Political Science And Government
Barton County Community College
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