Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Trevon Brack

Trevon Brack

IT, Sales, Management
Atlanta,GA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

A detail-oriented professional with a strong foundation in IT support, cybersecurity, and network security. Proficient in handling confidential data, optimizing processes, and ensuring seamless communication within teams. Demonstrated expertise in customer service, problem resolution, and providing accurate technical information. Equipped with skills in data management, administrative support, and project coordination. Committed to staying updated with the latest industry trends and technologies to provide efficient and effective IT solutions.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Prime Communications AT&T RSM

AT&T Wireless
Atlanta, GA
2021 - Current
  • Collaborated with department leaders to put in place effective employee performance evaluation procedures, guaranteeing fair and accurate evaluations while recognizing possibilities for individual and team growth.
  • Developed and implemented targeted initiatives to reduce staff turnover and increase engagement, resulting in higher productivity and morale.
  • Developed and evaluated extensive employee satisfaction surveys, resulting in actionable insights that led to strategic changes in workplace culture.
  • To recruit and retain elite people, remuneration and benefit systems have been optimized, aligned with market trends, and organizational budget restrictions.
  • Improved communication channels and feedback loops between management and staff, resulting in a more transparent and inclusive work environment.

Customer Service Executive (REMOTE)

BB&T Now Truist
Atlanta, GA
12.2020 - 03.2022
  • Customers received detailed information about corporate rules and processes via phone, email, and online chat, assuring clarity and comprehension.
  • To improve customer awareness and happiness, precise product and service information was articulated, with a focus on benefits.
  • Critical customer complaints were promptly escalated to supervisors, therefore averting possible income loss and policy cancellations.
  • Maintain current understanding of business products and industry developments to provide correct and educated replies to client inquiries.
  • Customer questions were resolved efficiently, which contributed to increased customer satisfaction and loyalty.

Account Executive Assistant (Remote)

Aspire Partners USA
Greenville, NC
09.2018 - 01.2020
  • Coordinated events and oversaw ad hoc projects from start to finish, ensuring that all logistical issues were handled smoothly and deadlines met.
  • Organized and maintained both physical and digital documents, developing mechanisms to enhance the team's information management and accessibility.
  • Volunteered for special initiatives of different complexity, effectively assuming new tasks and contributing to the organization's overall success.
  • Updated and secured secret databases and documents to ensure data integrity, compliance with privacy standards, and safe access.
  • Account executives received extensive administrative assistance, boosting team efficiency by managing scheduling, communication, and document preparation.

Education

Associate of Arts - Commercial Arts

Union County Vocational Technical School, Scotch Plains, NJ
06.2011

High School Diploma -

Hillside High School, Hillside, NJ
01.2007 - 01.2011

Skills

  • IT Support
  • Cybersecurity Foundations
  • Network Security
  • Data Management
  • Technical Problem Resolution
  • Customer Service Excellence
  • Process Optimization
  • Administrative Assistance
  • Project Coordination
  • Confidential Data Handling
  • Strategic Planning
  • Technical Communication
  • Issue Escalation
  • Survey Design and Analysis

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Prime Communications AT&T RSM - AT&T Wireless
2021 - Current
Customer Service Executive (REMOTE) - BB&T Now Truist
12.2020 - 03.2022
Account Executive Assistant (Remote) - Aspire Partners USA
09.2018 - 01.2020
Hillside High School - High School Diploma,
01.2007 - 01.2011
Union County Vocational Technical School - Associate of Arts, Commercial Arts

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Trevon BrackIT, Sales, Management