Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Trevonte Allen

Independence,MO

Overview

8
8
years of professional experience

Work History

Field Service Technician

CSC ServiceWorks
12.2022 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
  • Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.

Caregiver

All Your Home Health-Kansas City, MO
01.2021 - Current
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
  • Helped clients manage money, pay bills and shop for groceries or personal items
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing
  • Provided safe mobility support to help patients move around personal and public spaces
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs
  • Worked to improve and enhance patient lives through effective and compassionate care
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
  • Built strong relationships with clients to deliver emotional support and companionship
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.

Store Associate

Big Lots-Gladstone, MO
10.2019 - 06.2020
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Displayed merchandise by arranging in appealing and orderly way to boost sales
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
  • Approached browsing customers to initiate conversations to determine buying preferences
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.

Customer Service Representative

Usa800-Raytown, MO
04.2016 - 09.2017
  • Responded to customer requests for products, services and company information
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Educated customers on promotions to enhance sales
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

Education

High School Diploma -

Job Corps
Excelsior Springs, MO
04.2016

Skills

  • Cash Handling
  • Cleaning
  • Cooking
  • Housekeeping
  • Janitorial
  • Order Picking
  • Materials Handling
  • Shipping & Receiving
  • Floor Care
  • Customer Service
  • Moving Experience
  • Pallet Jack
  • Drywall
  • Outbound Sales
  • Conflict Management
  • Customer Service
  • Freight Experience
  • Environmental Services
  • Merchandising
  • Commercial Cleaning
  • Pricing
  • Cold Calling
  • Salesforce
  • Food Preparation
  • Loss Prevention
  • Home Care
  • Caregiving
  • Laundry
  • Inside Sales
  • Troubleshooting and repair
  • Problem-Solving
  • Field Repairs
  • Positive Attitude
  • Preventive Maintenance
  • Teamwork and Coordination
  • Technical Troubleshooting
  • Inventory Management
  • Repair and Installation
  • Heavy Lifting
  • Installation and maintenance
  • Multimeter usage
  • Diagnostic Testing
  • Tool management
  • Vehicle Maintenance

Assessments

  • Customer service, Proficient, 06/01/22, Identifying and resolving common customer issues
  • Customer focus & orientation, Completed, 06/01/22, Responding to customer situations with sensitivity

Timeline

Field Service Technician

CSC ServiceWorks
12.2022 - Current

Caregiver

All Your Home Health-Kansas City, MO
01.2021 - Current

Store Associate

Big Lots-Gladstone, MO
10.2019 - 06.2020

Customer Service Representative

Usa800-Raytown, MO
04.2016 - 09.2017

High School Diploma -

Job Corps

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Trevonte Allen