Trevonti Nichols
Gainesville,FL
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
8
8
years of professional experience
Work History
Operations Manager
American Freight Furniture and Mattress
Gainesville, FL
08.2022 - 02.2024
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Store Manager
Luxottica Retail
Omaha, NE
07.2021 - 07.2022
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Trained and mentored associates to teach daily tasks and procedures.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Established customer service standards and monitored staff compliance.
Front Desk Supervisor
Wyndham Garden
Gainesville, FL
06.2016 - 01.2018
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Processed payments, cashiering duties and credit card transactions accurately.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Managed guest check-in and check-out procedures, reservations and payments.
- Welcomed large volume of guests and improved overall customer service.
- Balanced hotel accounts at end of each shift.
Education
GED -
Loften High School
Gainesville, FL06-2006
Skills
- Health and Safety Compliance
- Customer Retention
- Program Administration
- Inventory Management
- Customer Service
Accomplishments
- Manager Academy
- Best Quote
- Sales Leader
Timeline
Operations Manager
American Freight Furniture and Mattress
08.2022 - 02.2024
Store Manager
Luxottica Retail
07.2021 - 07.2022
Front Desk Supervisor
Wyndham Garden
06.2016 - 01.2018
GED -
Loften High School
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