Trevor Altuchow
Temecula,CA
Summary
Dedicated professional with demonstrated strengths in customer service, time management and adaptability. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background in cultivating a positive workforce and exceeding goals.
Overview
10
10
years of professional experience
Work History
Senior Team Lead
Regal Entertainment Group
Temecula, CA
11.2012 - 03.2023
- Accessed safe and excellent with cash-handling and cash-handling procedures. .
- Achieved daily objectives with well-organized schedules and effective task delegation.
- Protected workers and myself from harm by monitoring and enforcing strict safety standards.
- Loaded, unloaded, moved and transferred merchandise throughout store and stock rooms.
- Created and distributed hourly, daily and monthly reports to management regarding team performance.
- Onboarded new hires and mentored each side-by-side to build high-performing team.
- Bolstered employee morale and performance of direct reports through clear and transparent communications.
- Collaborated with management team to implement new work procedures or policies.
- Modeled exemplary behavior and standards to inspire staff members.
- Responded to and resolved employee relations issues expressed by team members.
- Coached new employees struggling with specific tasks.
- Organized schedules and daily assignments for team, leveraging individual knowledge and strengths to maximize team success.
- Oversaw quality assurance, minimizing errors and maximizing customer satisfaction with accurate team work.
- Followed proper sanitation guidelines during food preparation and packing activities.
- Complied with requirements for safe alcohol service, verifying ages and refusing service to highly intoxicated guests.
- Served food, beverages and desserts to customers in fast-paced environment.
- Scrubbed and polished counters, steam tables and other equipment.
- Maintained petty cash fund and monitored lost and found operations.
- Increased revenue by upselling drinks and other high-profit items.
- Protected money by carefully counting all amounts, verifying bill authenticity and securing drawer against access.
- Maintained clean, well-stocked and organized counter and condiment areas.
- Managed cash register while supplying excellent customer service and delegating tasks and orders.
Bartender
Regal Entertainment Group
Temecula, CA
- Oversaw bar operations, ordering supplies, setting schedules and monitoring staff service
- Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions.
- Tapped beer kegs and served draft beer, bottled alcoholic beverages, mixed alcoholic beverages, and frozen beverages.
- Checked identification before serving alcohol to comply with state and federal laws
- .Garnished drinks with prepared fruit and novelty items.
- .Engaged guests with warm conversation, building bar loyalty and encouraging repeat business.
- Prepared cocktails for customers using exact recipes combined with personal flair.
Education
Some College (No Degree) - Music
MSJC
Menifee, CASkills
- Reliability
- Customer Service
- Strong Communication
- Positive Attitude
- Cash Handling
- Leadership
- Team Supervision
- Coaching and Mentoring
- Safety Processes and Procedures
- Inventory Control
- Cleaning and sanitizing
- Tech-savvy
Timeline
Senior Team Lead
Regal Entertainment Group
11.2012 - 03.2023
Bartender
Regal Entertainment Group
Some College (No Degree) - Music
MSJC
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