Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trevor Baker

Mendon

Summary

I am a dynamic and results-driven professional with five years of experience in Customer Service and Sales. I have a track record of high customer satisfaction and I am committed to delivering exceptional results by using my social skills, problem solving abilities, and hard working attitude. With strong analytical and problem-solving skills, I perform well in developing innovative solutions that drive growth and profitability. I am a effective team player with excellent communication, and I thrive in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Advisor I

Delta Sonic
12.2024 - Current
  • Delivered exceptional customer service by assisting customers in selecting appropriate car wash packages and membership plans
  • Consistently met and exceeded sales targets through effective communication and upselling techniques
  • Resolved customer concerns promptly, ensuring high levels of satisfaction and loyalty
  • Maintained a thorough knowledge of products, promotions, and services to provide accurate and persuasive recommendations
  • Conducted point-of-sale transactions with speed and accuracy, minimizing wait times and enhancing customer experiences
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.

Advanced Delta Technician

Delta Sonic
08.2024 - 12.2024
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

Delta Technician

Delta Sonic
07.2024 - 08.2024
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.

Customer Service Teammate

Go Car Wash
12.2018 - 08.2022
  • Increased customer retention through attentive service and proactive issue resolution.

Education

BUSINESS ADMINISTRATION - Marketing And Sales Concentration

University At Buffalo
Buffalo, NY
12.2024

St. Bonaventure University
Saint Bonaventure, NY
01-2022

Skills

  • Customer focus
  • Sales/Upselling
  • Customer Retention
  • Problem-Solving
  • Communication
  • Teamwork
  • Critical thinking
  • Time Management
  • Microsoft Office Suite
  • CRM software, etc

Timeline

Advisor I

Delta Sonic
12.2024 - Current

Advanced Delta Technician

Delta Sonic
08.2024 - 12.2024

Delta Technician

Delta Sonic
07.2024 - 08.2024

Customer Service Teammate

Go Car Wash
12.2018 - 08.2022

BUSINESS ADMINISTRATION - Marketing And Sales Concentration

University At Buffalo

St. Bonaventure University

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