TREVOR BARTZ
Durango,CO
Summary
Versatile Area General Manager with over 10 years of experience overseeing daily hotel, food and beverage, and property management operations in hospitality industry. Decisive planner and analytical problem solver with skill in accounting and budgeting to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges. Currently overseeing two hotels in Durango area.
Overview
11
11
years of professional experience
Work History
Area General Manager
InnVentures IVI LP
01.2021 - Current
- Motivated, trained and disciplined employees to maximize performance.
- Boosted yearly profits through process optimization and staying below budgeted labor hours by personally creating all schedules.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reviewed all daily Night Audit documentation for accuracy and prompt filing.
- Handled cash accurately and prepared deposits.
- Conducted interviews for Front Desk and all Food and Beverage positions to hire quality candidates who care about hospitality.
- Processed payroll using in-depth knowledge of ADP Workforce Now software.
- Developed budget of $7.1 million in 2023, increasing revenue expectations to $7.45 million in 2024.
Group Sales Coordinator
FivePine Lodge
10.2019 - 01.2021
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Increased sales volume by expanding event offerings to new travelers in drive and fly markets, including wellness retreats and elopement packages.
- Organized promotional events and interacted with community to increase sales volume.
- Began cold call initiative to 50 local businesses per month resulting in 15% increase in event and meeting space reservations.
General Manager
Sea To Ski Vacation Rentals Telluride
04.2018 - 09.2019
- Supported regulatory compliance by overseeing all audits to ensure adherence to protocol.
- Conducted ongoing supplier evaluations to assess quality, timeliness and compliance of deliveries, maintaining tight cost controls and maximizing business operational efficiency.
- Established and administered annual budget of $2.2 Million with effective controls to prevent overage and support sustainability objectives.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Encouraged collaboration between team members to help everyone achieve profit and performance goals.
- Increased net profits by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions, specifically in housekeeping department.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Manager On Duty
Lumière Hotel
05.2014 - 04.2018
- Oversaw all day-to-day operations of hotel and Bijou Restaurant, ensuring guest satisfaction as well as guarantee luxury hotel experience unlike any other hotels in town.
- Created schedule for all employees including: Front Desk, Concierge, Ski Valet, Housekeeping, Bell Staff, and Food and Beverage.
- On call 24/7 to assist with all inquiries and emergency situations.
- Conducted interviewing and hiring process to ensure selection of quality staff each season.
- Directed training and retraining of employees to boost performance and enhance business results and guest experiences.
- Placed biweekly orders for food and liquor specific to hotel occupancy.
Front Desk Manager
Quality Inn
07.2012 - 04.2014
- Oversaw all day-to-day operations, as well as assist owners on big picture/ long-term tasks.
- Ensured every guest had enjoyable and memorable stay. Remedy any issues that guests experienced promptly.
- Displayed exceptional organizational skills tracking reservations to assure full house without overbooking.
- Provided supervision and leadership to staff consisting of 6 front desk agents, 2 night audits, 8 housekeepers, and 5 food and beverage servers and cooks.
- Computed bills, collected payments and created invoices.
Education
Bachelor of Arts - Business Administration and Accounting
Western State Colorado University
Gunnison, CO2014
Skills
- Budget development
- Scheduling
- Recruitment
- Effective leader
- Coaching and mentoring
- Inventory management
- Business Development
Accomplishments
- Increased number of repeat guests by over 30% over four years at Lumière.
- Ranked Lumière Hotel #2 Best Hotel in Colorado and #30 Best Hotel in U.S.A. by U.S. News and World Report. Lumière is one of only two hotels from Colorado listed in the Top 50 from 2015-2017.
- Lumière is #5 Best Small Hotel in U.S. by Tripadvisor in 2016, 2017.
- Ranked FivePine Lodge #1 Best Hotel in Central Oregon on TripAdvisor, as well as ranked FivePine Lodge #5 Best Hotel in U.S.A. for Romance and #4 Best Hotel in U.S.A. for Service.
Timeline
Area General Manager
InnVentures IVI LP
01.2021 - Current
Group Sales Coordinator
FivePine Lodge
10.2019 - 01.2021
General Manager
Sea To Ski Vacation Rentals Telluride
04.2018 - 09.2019
Manager On Duty
Lumière Hotel
05.2014 - 04.2018
Front Desk Manager
Quality Inn
07.2012 - 04.2014
Bachelor of Arts - Business Administration and Accounting
Western State Colorado University
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