Trevor Bates
Topeka,KS
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Professional with strong background in maintaining safety and security in correctional facilities. Proven ability to manage challenging situations with calm and assertive approach. Skilled in conflict resolution, surveillance, and enforcing regulations. Known for reliability, adaptability, and effective teamwork in high-pressure environments.
Overview
9
9
years of professional experience
1
1
years of post-secondary education
3
3
Years of Emergency Management
Work History
Corrections Officer
State of Kansas
10.2023 - Current
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Reduced escape attempts, crimes, and other hazardous activity through close observation and situational awareness.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
Team Lead
OSL Retail Services
02.2022 - 10.2023
- Associate who has experience working in high-traffic retail settings
- Adept at describing complex products to consumers upselling customers on warranty enhancements and handling irate or unruly customers
- Specializes in handheld consumer electronics, computers, and all other retail electronic accessories
Communications Specialist I & Communications Specialist II
Shawnee County Sheriff's Office
04.2019 - 09.2021
- Receive emergency and non-emergency requests & calls for police, fire protection, medical, or emergency services
- Evaluate and prioritize calls for service and dispatches appropriate personnel and equipment
- Perform data entry, maintain files and reference manuals; and perform other clerical duties
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Skilled at working independently and collaboratively in a team environment.
Officer/EMT
Prairie Band Casino & Resort
11.2018 - 02.2019
- Assessed emergency situations and prioritized medical care for patients
- Worked with local and federal law enforcement agents
- Checked identification before allowing access into a gaming floor
- Surveilled all areas within the facility to identify suspicious behavior
- Rendered direct patient care, including stabilizing patients and determining course of treatment
Electronics Sales Associate
Walmart
11.2016 - 04.2019
- Sales Associate who has experience working in high-traffic retail settings
- Adept at describing complex products to consumers upselling customers on warranty enhancements and handling irate or unruly customers
- Specializes in handheld consumer electronics, computers, and all other retail electronic accessories
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Sales Associate
Tradehome Shoes
07.2016 - 11.2016
- Handle currency at the register and identify customer needs while accessing the ability to fit comfort with personality
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
Education
Vocational Certificate - Emergency Medical Technology
05.2018
High School Diploma -
08.2014 - 05.2018
Graduated 1 Semester early, continued education at Washburn University pursuing license for Emergency Medical Technician.
Dedicated over 400 hours of community service with JROTC unit and held the position of Battalion Executive Officer.
Skills
- Special Requests
- Records Maintenance
- Emergency Assistance
- Traffic Law Enforcement
- Medical Emergency Response
- Reading Comprehension
- Multi-Line Phone Systems
- Radio Production
- Equipment Dispatch
- Emergency Call Routing
- Departmental Support
- Processing Requests
- Police Officer Assistance
- Complex Problem-Solving
- Data Entry
- Weather Watching
- Dispatching Procedures
- Computer-Aided Dispatching
- Task Monitoring
- Quality Control
- Job Assignments
Inmate supervision
Integrity and honesty
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Corrections Officer - State of Kansas
10.2023 - Current
Team Lead - OSL Retail Services
02.2022 - 10.2023
Communications Specialist I & Communications Specialist II - Shawnee County Sheriff's Office
04.2019 - 09.2021
Officer/EMT - Prairie Band Casino & Resort
11.2018 - 02.2019
Electronics Sales Associate - Walmart
11.2016 - 04.2019
Sales Associate - Tradehome Shoes
07.2016 - 11.2016
Topeka High School - High School Diploma,
08.2014 - 05.2018
Washburn Institute of Technology - Vocational Certificate, Emergency Medical Technology
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