Trevor Bates
Bartlett,IL
Summary
Accomplished Delivery Advisor recognized for expertise in problem solving and risk mitigation, consistently delivering timely and impactful recommendations. Proficient in navigating complex, dynamic environments while adhering to tight deadlines without sacrificing meticulous attention to detail. Driven by a passion for problem-solving and a keen interest in electric vehicles, self-driving software, and AI technologies, fostering innovative solutions that enhance operational efficiency. Committed to leveraging analytical skills to support strategic decision-making and drive organizational success.
Overview
4
4
years of professional experience
Work History
Senior Delivery Advisor
Tesla
04.2024 - Current
- Lead the region in delivery volume while maintaining over 90% CSAT.
- Increased delivery volume by 20% quarter over quarter.
- Mentor junior staff, foster professional growth, and enhance team performance.
- Collaborate with engineering teams to streamline processes, improving project efficiency, and outcomes.
- Develop long-lasting relationships with clients to ensure consistent retention and loyalty.
- Audit customer surveys to identify areas for improvement, and increase delivery CSAT.
- Foster cross-functional support between departments to reduce unnecessary vehicle dwell, and customer escalations.
- Provide regional support to action finance cases to reduce customer wait time, as well as delivery delays.
Operations Advisor
Tesla
05.2023 - 04.2024
- Contributed to operational enhancements to meet escalating volume demands, aligning with program objectives to optimize delivery procedures.
- Proactively managed and resolved delivery-related concerns and escalations, ensuring that the customer experience is protected.
- Delivered a regional record of 1,300 vehicle deliveries in Q3 of 2023.
- Fostered close collaboration with cross-functional teams to streamline timelines and reduce customer escalations.
- Diligently managed customer accounts to maintain the lowest transactional error in the region (3%).
Tesla Advisor
Tesla
03.2022 - 05.2023
- Actively maintained a pipeline of 50+ prospective customers, while generating new business, and supporting customers throughout delivery.
- 1 year total realized sales of $20,000,000.
- Helped train and onboard new employees.
- Nominated by the regional manager to participate in a pilot program to help colleagues grow their selling skills.
- Gathered and analyzed customer feedback from CSATs to inform product and service improvements.
Education
Associate of Arts -
Elgin Community College
Elgin, ILSkills
- Customer relationship management
- Process optimization
- Data analysis
- Cross-functional collaboration
- Problem solving
- Solution-oriented approach
- Attention to detail
- Multitasking
- Positive attitude
- Performance auditing
Accomplishments
Consistently lead region in overall delivery volume with 20% volume growth QoQ.
Lowest transaction error rate in our region (3%) while operating as the highest volume center.
Maintained a 95% CSAT while handling escalated customers during delivery.
Actioned dozens of finance cases to support the region as well as the finance team.
Audited customer surveys to identify trends with certain advisors and provided guidance to increase CSAT.
Timeline
Senior Delivery Advisor
Tesla
04.2024 - Current
Operations Advisor
Tesla
05.2023 - 04.2024
Tesla Advisor
Tesla
03.2022 - 05.2023
Associate of Arts -
Elgin Community College