Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trevor Benson

Pittsburgh,PA

Summary

Proven problem-solver and team player, adept at enhancing customer satisfaction and safety across roles at Spirit and other companies. Excelled in emergency response and situational awareness, significantly improving event security and customer service outcomes. Demonstrates unparalleled attention to detail and professional demeanor, ensuring optimal operational efficiency and client satisfaction.

Overview

8
8
years of professional experience

Work History

Event Security Guard

Spirit
06.2023 - Current
  • Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
  • Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
  • Permitted entry with escort for approved persons into secure locations.
  • Completed full building and grounds patrols to spot and investigate concerns.

Store Associate

Laundry Factory
04.2017 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.

Call Center Representative

Public Interest Communications
01.2017 - 04.2017
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Trinity High School
231 Park Ave, Washington, PA
06-2013

Skills

  • Emergency response
  • Situational awareness
  • Attention to detail
  • Problem-solving abilities
  • Team player
  • Adaptable and flexible
  • Cooperative attitude
  • Professional demeanor
  • Reliability
  • Active listening
  • Physical stamina
  • Punctuality

Timeline

Event Security Guard

Spirit
06.2023 - Current

Store Associate

Laundry Factory
04.2017 - Current

Call Center Representative

Public Interest Communications
01.2017 - 04.2017

Trinity High School

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Trevor Benson