Trevor Bernard
Atlanta,CA
Summary
Enthusiastic team player, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the IT industry.
Overview
10
10
years of professional experience
Work History
Front Office Manager
Hampton By Hilton
Atlanta, GA
02.2020 - Current
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Recruited, hired, trained and supervised staff of 8 and implemented mentoring program that offered positive employee engagement.
- Provided backup to front desk and maintainence, stepping in to assist with various tasks whenever employee was absent or at lunch.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Trained team members on new hotel services and products to support promotional efforts.
- Kept high average of costumer satisfaction evaluations over 70 percent .
- Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
Service Champion
Homewood Suites By Hilton
Augusta, GA
12.2017 - 02.2019
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Regularly exceeded monthly sales and loyalty goals
- Provided information to customers regarding Hilton's charge card and loyalty program and helped to open and activate new accounts.
- Used company troubleshooting resolution tree to evaluate technical problems such as internet connectivity, while leveraging personal expertise to find appropriate solutions.
- Educated customers on promotions to enhance sales.
Training Specialist
Titan Marketing
Rock Hill, NC
07.2016 - 12.2017
- Trained and mentored 15 new personnel hired to fulfill various roles.
- Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
- Tracked students and instructors leaves, attendance, scores and overall performance in databases.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
IT Intern
Augusta Public Library
Augusta, GA
08.2015 - 05.2016
- Assisted IT team members by crafting project research material for implementation.
- Supported System Administrators handling technology rollout and maintenance.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
Education
Certificate - Comptia A+, Network +, And Google IT Certification
Per Scholas
Atlanta,GA2020
Skills
- Oral and writing communication
- Documentation and control
- Relationship building
- Issue handling
- Strategic Planning
Timeline
Front Office Manager
Hampton By Hilton
02.2020 - Current
Service Champion
Homewood Suites By Hilton
12.2017 - 02.2019
Training Specialist
Titan Marketing
07.2016 - 12.2017
IT Intern
Augusta Public Library
08.2015 - 05.2016
Certificate - Comptia A+, Network +, And Google IT Certification
Per Scholas
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