Trevor Brothers

Refined the training processes for the entirety of the member service center. Helped members with account needs like internal transfers, initiating disputes, providing deposit rates for different products, and offering the best product for their needs. Helping correct mistakes on loans, providing loan rates as well as performing any required changes at the request of the member with proper supporting documentation being provided. closing accounts, performing payoffs, submitting lien releases, etc. I volunteered on behalf of the company with wayside waifs and jabiz town helping grow our foothold and support within the community.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Met customer call guidelines for service levels, handle time and productivity.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.

• -Outbound call customers to schedule appointments, write repair orders, and process warranty claims.
• -Assist other team members in completing time restraint tasks to ensure all repairs and orders are completed.
• -Coordinate and dispatch the mobile service techs to appointments for the day.
• -Worked closely with other departments to ensure member vehicle complaints and repairs are being completed.

• -Worked with a small team to prepare and cook foods in accordance with Kansas state laws.
• -Oversaw the training for new kitchen staff.
• -Conducted weekly and monthly meetings with staff to discuss service quality.
• -Worked closely with vendors to ensure proper food quality delivery and ordering of product.