Summary
Overview
Work History
Education
Skills
Timeline
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Trevor Bruce

Retail Associate
Jacksonville,Florida

Summary

Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.

Overview

12
12
years of professional experience

Work History

Stocking Associate

Walmart
Jacksonville, Florida
12.2021 - 04.2022
  • Answered queries and concerns and assisted customers with product selections.
  • Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
  • Completed floor replenishment to guarantee customer satisfaction and size availability.
  • Maintained effective team member communication.
  • Answered customer questions and provided detailed product information.
  • Unloaded daily delivery trucks using equipment such as Pallet Jacks and Carts to quickly remove and stage products.
  • Created balanced pallets to support efficient and safe sales floor replenishment.

GSA

PDQ Restaurant
Jacksonville, Florida
07.2018 - 06.2021
  • Cleaned and maintained dining room.

Cashier

PDQ Restaurant
Jacksonville, Florida
07.2018 - 06.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

FOH-PU

PDQ Restaurant
Jacksonville, Florida
07.2018 - 06.2021
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.

FOH-HUT

PDQ Restaurant
Jacksonville, Florida
07.2018 - 06.2021
  • Performed opening and closing procedures and side work duties according to station rotation assignment.
  • Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.
  • Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations and cleaning.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Associate of Arts - Computer And Information Sciences

Florida State Colledge of Jacksonville
Jacksonville, FL
11.2024

Skills

  • Customer Needs Assessments
  • Customer Satisfaction
  • Product Signage and Labeling
  • Stocking and Replenishing
  • Supply Restocking
  • Willing to Learn
  • Customer Service
  • Proper Stacking and Storage
  • Verbal and Written Communication
  • Price Checking
  • Heavy Lifting
  • Critical Thinking
  • Performance Goals
  • Creative Solutions

Timeline

Stocking Associate

Walmart
12.2021 - 04.2022

GSA

PDQ Restaurant
07.2018 - 06.2021

Cashier

PDQ Restaurant
07.2018 - 06.2021

FOH-PU

PDQ Restaurant
07.2018 - 06.2021

FOH-HUT

PDQ Restaurant
07.2018 - 06.2021

Associate of Arts - Computer And Information Sciences

Florida State Colledge of Jacksonville

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