TREVOR BURNSTON
Gig Harbor,WA
Summary
Dynamic Lead Installation Technician with a proven track record at Air Flow Pros Heating & Air Conditioning, specializing in enhancing HVAC system longevity and customer satisfaction. Proficiant in project management and client engagement, I've successfully designed custom solutions and boosted repeat business through exceptional service and rapport building.
Overview
1
1
year of professional experience
Work History
Lead Installation Technician
Air Flow Pros Heating & Air Conditioning
Sequim, WA
02.2023 - 02.2024
- Performed preventive maintenance on HVAC systems to enhance equipment longevity.
- Worked closely with sales teams to deliver technical expertise for HVAC products.
- Coordinated efficiently with contractor representatives, supervisors, co-workers and sub-contractors to enhance workflow on job sites.
- Repaired or replaced defective parts as necessary during service calls.
- Designed and implemented custom HVAC solutions to meet specific customer requirements and building specifications.
- Regularly updated homeowners on project progress.
- Informed homeowners about warranty terms and proper usage post-service.
- Clarified product information through direct communication with customers.
- Enhanced client satisfaction by building rapport during interactions.
- Strengthened client rapport to boost repeat transactions.
Education
High School Diploma -
Quilcene High School
Quilcene, WA07-2016
Skills
- Customer service excellence
- Client engagement
- Quality assurance
- Project management
- Equipment installation
- Field service
Timeline
Lead Installation Technician
Air Flow Pros Heating & Air Conditioning
02.2023 - 02.2024
High School Diploma -
Quilcene High School
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