Trevor Charles
Oceanside,CA
Summary
Proven leader in sales and team development, I significantly increased sales revenue at RideNow SoCal by implementing strategic planning and fostering strong client relationships. Skilled in staff management and motivational techniques, I excel in verbal communication and driving performance improvements. Achieved notable success in enhancing team productivity and customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Manager General
RideNow SoCal
05.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Payroll- ADP
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Desk Sales Manager
RideNow SoCal
09.2023 - 05.2024
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Sales Floor Manager
RideNow SoCal
09.2022 - 09.2023
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Strengthened internal controls through regular audits and adherence to regulatory requirements.
- Coordinated with external auditors to ensure smooth and compliant audit process each fiscal year.
Parts Manager General
RideNow SoCal
09.2020 - 09.2022
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
Sales Associate
RideNow Chandler- Euro
10.2017 - 09.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
Parts Manager Euro/ Import
RideNow Chandler
06.2016 - 09.2017
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Provided timely, insightful and accurate reports to upper management.
EMT
AMR
01.2016 - 04.2016
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
Parts Associate
Escondido Cycle Center
10.2014 - 12.2015
- Enhanced inventory management by implementing an efficient organization system for parts storage and tracking.
- Maintained clean and neat parts counter and sales floor.
- Prioritized tasks effectively during high-volume periods, ensuring all customers received prompt attention without sacrificing quality of service.
- Conducted regular inventory audits, maintaining accurate records and minimizing discrepancies between physical stock levels and database entries.
Parts Associate/ Athlete Team Manager
House of Motorcycles
04.2012 - 10.2014
- Enhanced inventory management by implementing an efficient organization system for parts storage and tracking.
- Maintained clean and neat parts counter and sales floor.
- Prioritized tasks effectively during high-volume periods, ensuring all customers received prompt attention without sacrificing quality of service.
- Conducted regular inventory audits, maintaining accurate records and minimizing discrepancies between physical stock levels and database entries.
- Researched vehicles and parts via physical catalogs and electronic means.
- Managed Sponsored racers backing our dealer from Amateur- Professional level.
- Negotiated Accounts directly with suppliers with marketability for racers.
Sales Associate/ Shift Leader
Discount Tire
04.2009 - 04.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Science - Fire Science/ Emergency Management
Palomar College
San Marcos, CA10-2015
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Product knowledge
- Sales presentations
- Strategic planning
Accomplishments
- Supervised team of 30+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved $1750 F&I GPPU over a 13 month span
- Consistently exceeded YoY projections
- Took a $400,000 parts inventory with 80% 18 Month OBS to less than 15% 9 Month OBS while still retaining above a 35% margin.
- Finished Q4 $150,000 gross YoY
Certification
- Forklift Certification
- First Aid Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Timeline
Sales Manager General
RideNow SoCal
05.2024 - Current
Desk Sales Manager
RideNow SoCal
09.2023 - 05.2024
Sales Floor Manager
RideNow SoCal
09.2022 - 09.2023
Parts Manager General
RideNow SoCal
09.2020 - 09.2022
Sales Associate
RideNow Chandler- Euro
10.2017 - 09.2020
Parts Manager Euro/ Import
RideNow Chandler
06.2016 - 09.2017
EMT
AMR
01.2016 - 04.2016
Parts Associate
Escondido Cycle Center
10.2014 - 12.2015
Parts Associate/ Athlete Team Manager
House of Motorcycles
04.2012 - 10.2014
Sales Associate/ Shift Leader
Discount Tire
04.2009 - 04.2012
Associate of Science - Fire Science/ Emergency Management
Palomar College