Summary
Overview
Work History
Education
Skills
Timeline
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Trevor Churchill

Ashley,MI

Summary

Dedicated and skilled Technical Support Specialist with extensive experience in remote customer service and IT support. Proficient in troubleshooting, problem-solving, and delivering high-quality support in fast-paced environments. Adept at managing customer inquiries, providing technical guidance, and maintaining strong client relationships.

Overview

5
5
years of professional experience

Work History

Delivery Driver

FedEx
08.2024 - 12.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Passport Help Desk Tech

Peckham
01.2023 - 01.2024
  • Provided technical assistance for users of the Department of State's online passport renewal site, addressing and resolving issues related to application submissions, website navigation, and account management.
  • Guided customers through troubleshooting processes to improve user experience and ensure successful completion of online passport renewal applications.
  • Assisted with technical problems involving online forms, document uploads, and payment processing, enhancing system reliability and user satisfaction.
  • Maintained detailed records of customer interactions and solutions provided, contributing to service quality improvements.
  • Collaborated with cross-functional teams to identify recurring issues and develop proactive solutions.

Help Desk Tech

Concentrix
01.2021 - 01.2023
  • Provided technical support for Apple products, including iPhones, iPads, Mac computers, and Apple Pay, resolving various hardware and software issues.
  • Assisted customers with troubleshooting, device setup, and software updates, ensuring a high standard of customer service.
  • Supported Apple Pay services by resolving account access issues and guiding customers through security processes.
  • Handled escalations and collaborated with senior advisors to resolve complex technical issues.
  • Contributed to Apple Care by assisting customers with warranty and repair processes, maintaining customer loyalty.

help desk tech

teleperformance
01.2020 - 01.2021
  • Assisted customers of Bank of America with unemployment card issues during the COVID-19 pandemic, including balance inquiries, card activations, and unlocking accounts. Provided exceptional customer support and resolved financial inquiries efficiently, maintaining compliance with company protocols.
  • Demonstrated strong communication skills and empathy in handling sensitive financial situations, ensuring confidentiality and trust.
  • Utilized company software to manage and document customer interactions, ensuring accurate records and data integrity.

Education

Network Administrator - IT Network Security

Career Quest
3215 S Pennsylvania Ave, Lansing, MI 48910

Skills

  • Technical Support
  • Troubleshooting
  • Customer service
  • Communication
  • Problem solving and critical thinking
  • Remote work proficiency
  • IT Help desk operations
  • Team collaboration
  • Cross functional coordination

Timeline

Delivery Driver

FedEx
08.2024 - 12.2024

Passport Help Desk Tech

Peckham
01.2023 - 01.2024

Help Desk Tech

Concentrix
01.2021 - 01.2023

help desk tech

teleperformance
01.2020 - 01.2021

Network Administrator - IT Network Security

Career Quest

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Trevor Churchill