Trevor Cook

Plymouth,MI

Summary

Excellent instructional and problem-solving skills reduce concerns related to new technology. Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

years of professional experience

Work History

Server Trainer

Cantoro’s Trattoria

03.2023 - Current

Trained new team members on restaurant procedures, menu items, and performance strategies.
Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Taught servers to memorize menu ingredients and provide information on preparation methods.

Karl’s Cabin

10.2021 - 07.2023

Assistant Manager

Olga’s Kitchen

11.2016 - 10.2021

Education

Washtenaw Community College

University of Michigan Nexus Cybersecurity Professional

Skills

Programming Languages: Python, Linux, Windows Server
Networking: VLANs, ACLs, RIP, static routing, subnetting, VTP, 8021q, interVLAN routing, VPN
Project Experience University of Michigan
Project: Installation of WAN
Usage of Packet Tracer
Includes three LANs

Conﬁgured all network devices and endpoints to communicate
Project: Network Security
IP address assigned, developed network topology plan
Built VLANs, trunks, and routers to allow multiple-stream communication Arranged switches to
Communicate with port security and routers to work with OSPF
Conﬁgured devices to prevent unauthorized access by securing privilege mode, encrypting

Timeline