Trevor Danielson
Lincoln,USA
Summary
Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Call Center Representative
Nelnet
Lincoln, Nebraska
01.2020 - 11.2025
- Utilized active listening skills to effectively address customer needs and concerns.
- Handled escalated customer complaints with empathy and a focus on resolution.
- Conducted follow-up calls to ensure customer satisfaction and gather feedback.
- Trained new employees on customer service protocols and system navigation.
- Identified trends in customer inquiries to recommend enhancements to services.
Bank Teller
Bank Of The West
Lincoln, NE
01.2019 - 01.2020
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Promoted products or services to each customer to consistently achieve sales targets.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Counted and packaged currency and coins.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Trained over 20 new team members on company SOP's.
Operator
Green Plains
Atkinson, NE
05.2015 - 09.2018
- Proficient in operating heavy equipment in compliant to OSHA standards.
- Maintained over 500,000 of tools and equipment for operational readiness.
- Oversaw, inventoried, and distributed up to $500,000 of incoming company product weekly.
- Worked alongside junior employees to improve performance, food safety and customer service.
Crew Trainer
O'Neill, NE
08.2012 - 05.2015
- Greeted incoming customers with a smile and provided friendly service.
- Offered direction and gave constructive feedback to motivate team members.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Shadowed and encouraged other employees to work at their peak performance.
- Achieved both employee of the year and employee of the month while working for the company.
Education
General Studies -
Northeast Community College
Norfolk, NE01.2011
High School -
O'Neill High School
O'Neill, NE01.2009
Skills
- Cash handling accuracy
- Effective team player
- Reliable
- Strong work ethic
- Great at communication
- Strong customer relations
- Cash handling
- CPR
- Customer service
- Direction
- Fast
- Food safety
- Peak
- Retail
- SOP
- Team player
- Employee training
- Payment processing
Certification
CPR, 2011
Volunteer Experience
- Volunteered at the Mission in Norfolk NE. Counseled and mentored young kids at Camp Witness summer of 2010., 2010
- Taught over 30 children in Mexico for Vacation Bible School., 2007, 2009
- Counseled at Royal Kids, a camp for foster kids., 2016, 2018
- Volunteered for Chicago missions trip for urban city clean up.
Timeline
Call Center Representative
Nelnet
01.2020 - 11.2025
Bank Teller
Bank Of The West
01.2019 - 01.2020
Operator
Green Plains
05.2015 - 09.2018
Crew Trainer
08.2012 - 05.2015
General Studies -
Northeast Community College
High School -
O'Neill High School