TREVOR DAVIS
EAST BEND
Summary
Customer Service Assistant with 3 years of experience enhancing member satisfaction and operational efficiency. Demonstrated expertise in team leadership, conflict resolution, and problem-solving, contributing to improved service protocols and increased product adoption. Proven ability to manage shipping operations, ensuring timely deliveries and reducing errors.
Overview
4
4
years of professional experience
Work History
Customer Service Assistant
Allegacy Federal Credit Union
10.2022 - 12.2024
- Assisted members with account inquiries, achieving high customer satisfaction and resolving issues promptly.
- Processed transactions accurately, reducing errors and improving efficiency in daily operations.
- Collaborated with team to implement new service protocols, enhancing overall member experience.
- Educated members on financial products, increasing product adoption and member engagement.
Shipping Manager
Rebb Industries
04.2021 - 09.2022
- Managed daily shipping operations, ensuring timely deliveries and reducing errors by 12%
Education
Electronics
Forbush High School
East Bend, NC05.2009
Associates - Electrical Electronics
Surry Community College
Dobson, NC11.2012
Skills
- Team Leadership
- Conflict Resolution
- Sales Strategies
- Problem Solving
- Time Management
- Data Analysis
Timeline
Customer Service Assistant
Allegacy Federal Credit Union
10.2022 - 12.2024
Shipping Manager
Rebb Industries
04.2021 - 09.2022
Electronics
Forbush High School
Associates - Electrical Electronics
Surry Community College