Trevor Durkin
Fort Myers,FL
Summary
Dynamic professional with a proven track record at Heritage Harbour Golf Club, enhancing guest satisfaction and streamlining operations. Excelled in roles requiring exceptional customer service, communication, and multitasking abilities. Demonstrated adaptability and professionalism, significantly improving member experiences and operational efficiency. Expert in managing high-pressure environments and fostering teamwork.
Overview
2
2
years of professional experience
Work History
Outside Service Attendant
Shadow Wood Country Club
10.2023 - Current
- Facilitated effective communication between pro shop staff and outside service attendants to ensure optimal operation conditions.
- Collaborated with colleagues to develop and implement new strategies for enhancing guest experience and overall satisfaction at the golf course.
- Improved member experiences by promptly addressing any issues or concerns related to the outside services area.
- Supported operations by effectively managing outside service areas, including bag drop, practice range, and cart staging.
- Ensured smooth transitions between rounds for members by organizing, cleaning, and storing golf clubs as needed.
Pro Shop Attendant
Heritage Harbour Golf Club
05.2024 - 08.2024
- Maintained an organized and visually appealing store environment, contributing to a positive customer experience.
- Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
- Effectively answered phone calls, regarding tee time reservations, questions, and complaints.
- Ensured smooth operation of pro shop by coordinating tee times and managing reservations efficiently.
- Managed merchandise returns and exchanges with focus on customer satisfaction, maintaining positive store image.
- Performed cash, card, and check transactions to complete customer purchases.
Outside Service Attendant
Heritage Harbour Golf Club
11.2022 - 08.2023
- Assisted event coordinators in setting up tournaments or special functions at the course, ensuring a successful outcome for all parties involved.
- Maintained cleanliness of golf carts, ensuring a positive experience for all patrons.
- Efficiently managed pace of play during busy periods by monitoring course activity and providing timely assistance when necessary.
- Supported operations by effectively managing outside service areas, including bag drop, practice range, and cart staging.
Education
Bachelor of Science - Finance
Florida Gulf Coast University
Fort Myers, FL05-2026
Associate of Arts -
State College of Florida
Bradenton, FL05-2023
High School Diploma -
State College of Florida Collegiate School
Bradenton, FL05-2023
Skills
- Customer service and assistance
- Efficient time management
- Multitasking
- Reliability
- Adaptability
- Professionalism
- Communication skills
- Teamwork skills
Timeline
Pro Shop Attendant
Heritage Harbour Golf Club
05.2024 - 08.2024
Outside Service Attendant
Shadow Wood Country Club
10.2023 - Current
Outside Service Attendant
Heritage Harbour Golf Club
11.2022 - 08.2023
Bachelor of Science - Finance
Florida Gulf Coast University
Associate of Arts -
State College of Florida
High School Diploma -
State College of Florida Collegiate School
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