Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Shift Leader
Chick Fil A
Overland Park, KS
01.2021 - Current
Supervised and led employees to maintain productivity and customer service levels.
Delegated tasks to employees and monitored activities and task completion.
Checked orders for quality and completeness.
Coached team members to increase productivity and reduce workplace accidents.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Upheld company standards and compliance requirements for operations.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Evaluated employee performance, delivering individualized feedback and praise.
Trainer
Chipotle
Orlando, FL
12.2019 - 05.2021
Trained newly hired top talent to fill key positions and maximize productivity.
Provided constructive feedback and positive reinforcement to keep trainees motivated.
Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
Developed practical training programs to impart knowledge and improve individual skill sets.
Monitored training effectiveness through observation and metrics analysis.
Shift Manager
Taco Bell
Lees Summit, MO
01.2016 - 12.2019
Managed daily cash intake by counting out registers and tabulating profits.
Helped employees accomplish tasks during peak periods.
Communicated with other shift managers to facilitate continuum of customer service.
Upheld company standards and compliance requirements for operations.
Coached employees on interactions with customers to drive exceptional service.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Directed and led employees and team members on effective operations, methods and procedures.
Reported employee behavioral issues, losses and customer complaints to upper-level management.
Documented receipts, employee hours and inventory movement.
Reinforced rules to promote superior employee performance.
Enhanced operations and boosted productivity through employee training, coaching and assignments.
Delegated tasks to multiple employees while maintaining efficient workplace.
Education
Associate of Applied Science - Business Administration
Johnson County Community College
Overland Park, KS
05.2024
Skills
Operations Management
Equipment Troubleshooting
Account Management
Staff Supervision
Safety Processes and Procedures
Team Leadership
Sales Reporting
Team Supervision
Positive Attitude
Team Collaboration and Leadership
Rules Enforcement
Creative Problem-Solving
Verbal and Written Communication
Quality Inspections
Technical Support
Conflict Resolution
Cash Handling
Professional Appearance
Training Assistance
Staff Development
Operations Support
Languages
Spanish
Limited
Timeline
Shift Leader
Chick Fil A
01.2021 - Current
Trainer
Chipotle
12.2019 - 05.2021
Shift Manager
Taco Bell
01.2016 - 12.2019
Associate of Applied Science - Business Administration