Summary
Overview
Work History
Education
Skills
Timeline
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Trevor Feinberg

Dunkirk,MD

Summary

Experienced with asset management as well as diagnosing and resolving technical issues efficiently and effectively. Utilizes comprehensive troubleshooting techniques to ensure smooth operation of systems and applications. Strong understanding of customer service principles and technical knowledge to support diverse user needs.

Overview

10
10
years of professional experience

Work History

Service Delivery Specialist

Ricoh USA Inc
09.2019 - 06.2024
  • Managed and monitored the entire fleet of MFP devices for the Charleston County School District (CCSD) along with their servers.
  • Addressed any and all issues related to device functionality and connectivity.
  • Enhanced customer satisfaction with timely resolution of issues and proactive communication.
  • Performed routine inspection and preventive care on assigned equipment and communicated defects as well as needed repairs to company personnel.
  • Reduced service downtime by identifying potential risks and addressing them proactively.
  • Played a major role in testing/implementing new operating systems and server management software.

Customer Service Representative

Valley Exxon/Circle K
02.2018 - 05.2019
  • Maintained organization and integrity of the business while overseeing ongoing needs of customers
  • Sustained work-related duties while successfully completing all degree related coursework
  • Generated and nurtured various relationships with both customers and fellow employees

Sales Associate

The Ups Store
08.2014 - 08.2016
  • Balanced ongoing projects while prioritizing in-store services
  • Developed and honed various customer service skills
  • Assisted in marketing promotional events
  • Handled financial accounts
  • Trained new hires and fostered them throughout the training process

Electrician’s Helper

REF Electric
05.2014 - 07.2014
  • Installed and maintained a multitude of electronics and electrically powered devices
  • Gained knowledge and experience working with an array of hardware and software

Education

Bachelor of Science - Information Systems

Towson University
Towson, MD
05.2019

Skills

  • Hardware/Software Troubleshooting
  • Ticketing system proficiency
  • Remote desktop support
  • Server administration
  • Help desk management
  • Incident management
  • Application support
  • Software installation
  • Hardware maintenance
  • Asset management
  • Operating systems expertise
  • Customer relationship management systems

Timeline

Service Delivery Specialist

Ricoh USA Inc
09.2019 - 06.2024

Customer Service Representative

Valley Exxon/Circle K
02.2018 - 05.2019

Sales Associate

The Ups Store
08.2014 - 08.2016

Electrician’s Helper

REF Electric
05.2014 - 07.2014

Bachelor of Science - Information Systems

Towson University

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Trevor Feinberg