Summary
Overview
Work History
Education
Skills
Timeline
Manager

Trevor Ford

North Las Vegas,NV

Summary

Creative Social Media Manager experienced in managing social media programs across Multiple consumer properties. Proactive and hardworking individual talented in program integration, strategic planning and social marketing evaluation. Computer proficient with superb skills in Microsoft Office and IBM Watson.

Overview

8
8
years of professional experience

Work History

Security Officer

Station Casinos
12.2017 - 08.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Influencer Sourcing and Vetting Manager

Influential.co
06.2016 - 11.2017
  • Created, curated and managed published content for feed and stories across social media channels.
  • Produced relevant product content to reach target customers.
  • Collaborated with marketing team to create and implement promotional campaigns.
  • Maintained social media accounts by keeping content engaging, fresh, educational and entertaining.

Customer Loyalty Team Member

Zappos.com
06.2015 - 06.2016
  • Handled calls promptly and with courteous professionalism.
  • Maintained working knowledge of products, and systems.
  • Processed orders, service requests and applied information to customers.
  • Completed call documentation while speaking with customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service Representative

Nordstrom FSB
01.2014 - 03.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Teller

Wells Fargo Bank
08.2012 - 01.2014
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Education

High School Diploma -

Silverado High School
Las Vegas, NV
06.2005

Skills

  • Social Interaction
  • Professional Relationships
  • Microsoft Office
  • Social Media and Promotions
  • Keyword Research
  • Ad Campaigns
  • Online Media Campaigns
  • Foreign Currency Exchanges
  • Safe Deposit Box Oversight
  • Basic First Aid
  • Conflict De-Escalation
  • CCTV Monitoring

Timeline

Security Officer

Station Casinos
12.2017 - 08.2020

Influencer Sourcing and Vetting Manager

Influential.co
06.2016 - 11.2017

Customer Loyalty Team Member

Zappos.com
06.2015 - 06.2016

Customer Service Representative

Nordstrom FSB
01.2014 - 03.2015

Teller

Wells Fargo Bank
08.2012 - 01.2014

High School Diploma -

Silverado High School

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Trevor Ford