Dynamic leader with a proven track record at ComForcare Home Care, adept in operations management and franchise relations. Expertise in implementing marketing tactics and enhancing brand compliance, resulting in significant revenue growth. Skilled in fostering strong client relationships and team collaboration, demonstrating exceptional problem-solving abilities. Innovative professional in electrical and electronic engineering, known for high productivity and efficiency in task completion. Specialize in circuit design, troubleshooting complex systems, and implementing modern control technologies. Excel in problem-solving, teamwork, and communication, ensuring successful project outcomes through effective collaboration and clear exchange of ideas.
Overview
16
16
years of professional experience
Work History
Franchise Owner
ComForcare Home Care
Jackson/ Adrian, MI
01.2021 - Current
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Created policies and procedures that ensured compliance with local regulations and laws.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Conducted regular meetings with staff members to ensure high standards of service delivery.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Executed performance reviews to encourage improved productivity for team members.
Trained with experienced franchisees to learn ins-and-outs of business and corporate requirements.
Established systems for tracking inventory levels, sales figures and profits.
Created effective business plans to focus strategic decisions on long-term objectives.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Boosted business with successful marketing strategies and customer appreciation events.
Implemented campaigns and promotions to help with developing goods and services.
Organized promotional events to attract new customers and boost sales revenue.
Monitored progress by establishing plans, budgets and measuring results.
Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
Set pricing structures according to market analytics and emerging trends.
Implemented successful business strategies to increase revenue and target new markets.
Analyzed market trends in order to identify opportunities for growth within the franchise network.
Built partnerships with organizations in the community to promote the brand's visibility.
Instrumentation Enginering Technician
Stellantis NV.
Chelsea , MI
03.2015 - Current
Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Installed new appliances, wiring and machinery in homes with defective equipment.
Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Maintained records of repairs, calibrations, and tests performed on equipment.
Tested and calibrated instruments to ensure accuracy and reliability of data.
Followed safety practices to safeguard against injury and damage to property.
Disassembled dysfunctional machinery to perform root cause analysis and repairs.
Kept records of parts and equipment used in projects to update inventory.
Participated in training to maintain technical expertise and proficiency on applicable equipment.
Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
Replaced defective components or parts as needed.
Filled out work orders, repair logs and maintenance plans to document work completed.
Inspected materials and equipment regularly to check for potential hazards and machine defects.
Operated specialized diagnostic tools used to identify system faults.
Managed quality control and maintained high level of customer satisfaction.
Communicated with distributors to acquire necessary equipment for projects.
Assisted with customer requests and answered questions to improve satisfaction.
Worked with cross-functional teams to achieve goals.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Aerospace Ground Equipment Supervisor
United States Air Force, USAF
10.2008 - 02.2015
Utilized engineering methods for sound product design to meet project specifications to ensure understandable execution of calculations.
Reviewed work orders and discussed with supervisors.
Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
Disassembled units and inspected parts for wear with micrometers, calipers and gauges.
Developed plans for preventative maintenance schedules based on usage patterns.
Used, handled, stored and disposed of hazardous materials according to environmental standards.
Completed standard inspections to assess wear and damage to vehicles.
Demonstrated expertise in the use of computers to access technical manuals, schematics and wiring diagrams to effectively diagnose problems quickly and accurately.
Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
Supervised and completed flight line foreign object prevention walks.
Utilized electronic testing equipment to troubleshoot fuel, ignition and emissions control systems.
Repaired electrical system components including generators, starters, alternators, batteries.
Diagnosed malfunctions utilizing visual inspection techniques as well as specialized diagnostic tools such as multi-meters or oscilloscopes.
Inspected and repaired aviation ground support equipment, power plants, mechanical and hydraulic systems, fuel and ignition systems and rotor assemblies.
Replaced defective parts with serviceable items while performing repairs.
Employed testing expertise and experience to evaluate and diagnose mechanical and electrical problems.
Provided guidance to less experienced technicians regarding diagnosis and repair techniques for complex AGE issues.
Provided feedback on product performance after servicing or repairing AGE units.
Adhered strictly to safety regulations set forth by company policies and government agencies.
Disassembled and overhauled internal combustion engines, pumps and generators.
Identified potential safety hazards associated with the operation of Aerospace Ground Equipment and took corrective action when necessary.
Worked with cross-functional teams to achieve goals.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Education
Science
Community College of The Air Force
Montgomery, AL
Skills
Franchise relations
Operations management
Brand compliance
Marketing tactics
Social media control
Profit and loss
Timeline
Franchise Owner
ComForcare Home Care
01.2021 - Current
Instrumentation Enginering Technician
Stellantis NV.
03.2015 - Current
Aerospace Ground Equipment Supervisor
United States Air Force, USAF
10.2008 - 02.2015
Science
Community College of The Air Force
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