Trevor Fox
Medina
Summary
Dynamic professional with a proven track record at the New York State Department of Corrections, excelling in contraband search and inmate monitoring. Recognized for enhancing safety through vigilant intervention and meticulous report writing. Adept at firearms proficiency and fostering teamwork, contributing to a secure and efficient environment.
Overview
21
21
years of professional experience
Work History
Correctional Officer
New York State Department Of Corrections
07.2016 - 03.2025
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Foreclosure Claim Processor
Claims Recovery Financial Services LLC
11.2012 - 07.2016
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Determined which transactions and foreclosure services were able to be claimed by the loan servicer from the mortgage lender.
Telephone Banker / Mortgage Banker / Job Coach
Chase Bank
04.2005 - 09.2012
- Assisted customers with account transactions, including, transfers, bill payments and check orders.
- Advised clients on the different types of mortgage products available and recommended the most suitable options based on their financial situation.
- Managed a pipeline of loan modification applications while ensuring compliance with regulatory requirements.
- Delivered comprehensive training programs for new customer service representatives, ensuring consistent delivery of exceptional customer experiences.
- Conducted regular training sessions on product knowledge, company policies, and effective communication techniques to improve customer interactions.
- Provided one-on-one coaching sessions to address individual performance gaps and enhance overall team productivity.
Computer Aided Drafter
Buffalo Machine Tools
09.2004 - 01.2005
- Created detailed CAD drawings for metal tool and die, and electrical projects.
Education
Associate of Applied Science - Computer Aided Drafting
ITT Technical Institute
Getzville, NY09-2004
Skills
- Contraband search
- Inmate monitoring
- Report writing
- Arsenal and key control
- Firearms proficiency
- First aid and CPR certified
Timeline
Correctional Officer
New York State Department Of Corrections
07.2016 - 03.2025
Foreclosure Claim Processor
Claims Recovery Financial Services LLC
11.2012 - 07.2016
Telephone Banker / Mortgage Banker / Job Coach
Chase Bank
04.2005 - 09.2012
Computer Aided Drafter
Buffalo Machine Tools
09.2004 - 01.2005
Associate of Applied Science - Computer Aided Drafting
ITT Technical Institute
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