Trevor Franger
Montgomery,IL
Summary
Results-driven IT analyst with notable success in planning, analysis and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks. Certified in IBM Cyber Security Analyst.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Safety and Security Officer
Lifespace Communities Inc.
08.2021 - Current
- Communicated effectively with employees at all levels regarding safety expectations and performance standards, fostering a culture of accountability.
- Investigated incidents thoroughly, providing detailed reports and recommendations for corrective actions.
- Reduced accident rates through the implementation of comprehensive safety training programs for employees.
- Assisted in the development of contingency plans for potential natural disasters, ensuring that proper protocols were in place to minimize damage and protect employees.
- Maintained accurate records of safety training sessions, incident reports, and regulatory compliance documentation, ensuring easy reference when needed.
- Coordinated with first responders during emergencies or drills, facilitating smooth evacuations or responses when necessary.
- Conducted risk assessments on various work processes, leading to safer working conditions for all staff members.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Wrote detailed reports of all security breaches and investigations.
Customer Service Supervisor
Fry's Electronics Inc.
03.2019 - 02.2021
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Education
Bachelors in Game Development Focus Game Design - Game Design
Columbia College Chicago
Chicago, IL05.2015
Skills
- Vulnerability Assessment
- Security Awareness Training
- Data Loss Prevention
- Encryption Technologies
- Regulatory Compliance Management
- Incident Response Management
- Data Encryption
- Time Management
- Problem-solving abilities
- Team Collaboration
- Organizational Skills
- Familiar with Python, Java, and Oracle
Certification
- Cyber Security Analyst, IBM - completed in April 2024
Timeline
Safety and Security Officer
Lifespace Communities Inc.
08.2021 - Current
Customer Service Supervisor
Fry's Electronics Inc.
03.2019 - 02.2021
Bachelors in Game Development Focus Game Design - Game Design
Columbia College Chicago
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