Trevor Galloso
Austin,TX
Summary
Hardworking and passionate job seeker with outstanding resourcefulness and creative problem-solving abilities. Versed in customer, employee and management communications with innate relationship and rapport cultivating strengths.
Overview
6
6
years of professional experience
Work History
Office Manager
Medi Weightloss Clinic
08.2023 - 05.2024
- Led new hire training programs for administrative personnel on office operations and customer service philosophy.
- Completed and filed financial documentation for accounting purposes.
- Coordinated office meetings, and created monthly office schedules for the entire staff.
- Created and executed a plan to achieve monthly sales goals and KPI metrics.
- Produced weekly reports on patient retention and product sales and conducted weekly overview with company owner and lead Nurse Practitioner.
- Developed monthly marketing campaigns and coordinated with corporate office on new promotional programs and services.
Hotel Front Desk Clerk
La Quinta Inn & Suites
01.2023 - 08.2023
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Communicated important information between different departments within the hotel and management.
- Assisted guests with inquiries and resolved issues promptly.
- Updated guest records with pertinent information.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
Assistant Office Manager
Medi Weight Loss Clinic
09.2021 - 08.2022
- Delivered administrative support to office staff, promoting excellence in office operations.
- Created and updated records and files to maintain document compliance.
- Assisted with office inventory by ordering and stocking received shipments.
- Directed patients to exam rooms, addressed questions and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with individual needs.
Medical Office Receptionist
Medi Weight Loss Clinic
08.2019 - 09.2021
- Answered central phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept patients' appointments on schedule by informing staff of patient's arrival and any delays.
- Organized paperwork such as charts and reports for office and patient needs.
Sunday School and Hebrew School Teacher
Temple Emanuel Religious School
09.2018 - 05.2020
- Created lesson plans and record folders for each students contained assignments or activities to show individual progress
- Maintained positive, trusting relationships with students and ongoing communication with parents to support academic learning.
- Instructed students on individual, classroom and small-group basis.
- Maintained positive and professional classroom environment throughout school year.
Education
Associate of Applied Science - Multidisciplinary Studies
South Texas College
McAllen, TX05.2024
High School Diploma -
Lamar Academy International Baccalaureate Program
McAllen, TX05.2020
Skills
- Positive Attitude and Energetic
- Customer Relations
- Verbal and Written Communication
- Team Player
- Conflict and Complaint Resolution
- Active Listening
Timeline
Office Manager
Medi Weightloss Clinic
08.2023 - 05.2024
Hotel Front Desk Clerk
La Quinta Inn & Suites
01.2023 - 08.2023
Assistant Office Manager
Medi Weight Loss Clinic
09.2021 - 08.2022
Medical Office Receptionist
Medi Weight Loss Clinic
08.2019 - 09.2021
Sunday School and Hebrew School Teacher
Temple Emanuel Religious School
09.2018 - 05.2020
Associate of Applied Science - Multidisciplinary Studies
South Texas College
High School Diploma -
Lamar Academy International Baccalaureate Program
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