Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trevor Garfield

Missouri City,TX

Summary

Dynamic leader with proven expertise in staff supervision and customer service, honed at Sonic and Holley Construction. Excelled in fostering team collaboration, driving customer satisfaction, and enhancing operational efficiency. Skilled in conflict resolution and money handling, significantly boosting employee morale and performance. Achieved notable improvements in customer retention and financial accuracy.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Sonic
08.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Sight Manager/Laborer

Holley Construction
02.2019 - 04.2022
  • Led team to achieve operational goals, ensuring alignment with strategic objectives.
  • Developed and implemented successful strategies for improving team productivity and efficiency.
  • Enhanced team performance by identifying and addressing skill gaps.
  • Coordinated cross-functional projects, increasing collaboration and synergy among departments.
  • Handled customers concerns/requests to guarantee their full satisfaction.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved marketing to attract new customers and promote business.

Education

Bachelor of Computer Science - Computer Science

Pima Community College
Tucson, AZ

Skills

  • Customer service

  • Money handling

  • Team leadership

  • Decision-making

  • Customer relations

  • Team motivation

  • Staff training and development

  • Staff supervision

  • Goal setting

  • Conflict resolution

  • Employee performance evaluations

  • Cost control

Timeline

Assistant Manager

Sonic
08.2023 - Current

Sight Manager/Laborer

Holley Construction
02.2019 - 04.2022

Bachelor of Computer Science - Computer Science

Pima Community College

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Trevor Garfield