Trevor Hanna
Leesburg,VA
Summary
Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
Skilled customer service representative and clerk committed to creating a pleasant, clean and orderly work environment for customers and coworkers. I excel at customer relations, including their satisfaction while shopping, check-out and transactions, while addressing their concerns with speed, accuracy, and professionalism. I am looking to broaden these skills to management, where I can apply these abilities to maintain and improve the team, store and company.
Overview
14
14
years of professional experience
Work History
Lead Sales Associate
Virginia ABC Store #166
04.2023 - Current
- Increased sales revenue by developing and maintaining strong relationships with clients.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Opened and closed the store as needed.
- Daily count of the safe and register tills as needed.
Lead Sales Associate
Virginia ABC Store #254
04.2021 - 03.2023
- Increased sales revenue by developing and maintaining strong relationships with clients.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Open and closed store as needed.
- Did a daily count of the safe and register tills as needed.
Farm hand/Seasonal worker
Cox Farms
08.2019 - 11.2019
- Work included a wide range of duties as follows: - Farm maintenance including set up/tear down of seasonal attractions, tractor upkeep, repairing/building fences, and livestock herding from pen to pen. - Hayride conductor, providing a twenty minute oral presentation of attractions along ride. - Prepping and preparing food for the many concession stands.
Cashier/Customer Service Desk
Giant Food
02.2017 - 03.2019
- Managing of self check-out line with customers: - to increase ease of use, keep lines moving in a timely fashion, and being available to assist with any issues that arise.
- Promotion to Customer Help Desk Services: - managing Western Union accounts, creating and sending money orders, managing returns and exchanges, assisting with in-store inquiries, and answering incoming calls from customers with ease and professionalism.
- Lead Cashier Trainer for all new hires: - to maintain the high standards of Giant Food's customer service protocols with in depth training, and to proficient facilitate time management and proper front end coverage by maintaining scheduled breaks for front end employees.
- Quality performance of cashier duties: - to keep customer engaged with transactions, create a friendly shopping environment, and to show appreciation for the customer to foster their return to the store.
Cashier/Sales Floor/ Stock room
Dollar Tree
03.2015 - 06.2016
- Stockroom Duties: - Working with a team to unload product from delivery truck in a timely manner, maintain an orderly back room for ease of restock on sales floor, and quick placement of new stock to the sales floor.
- Promotion to Cashier after 2 months: - Gained by my extensive product knowledge from stockroom, word of mouth praise from co-workers as a team player, and by creating a warm and friendly environment when customers needed assistance or any questions.
- Team Player: - By being flexible with staying past scheduled end of shift to help with proper coverage of front end/sales floor, picking up shifts on days off when needed, and performing tasks that were delegated to me.
Cashier/ Sales Floor
5 Below
04.2015 - 05.2016
- Maintained up-to-date knowledge of product promotions and policies: - to assist customers with accuracy, speed and ease with purchases, refunds and exchanges.
- Assisted in opening and closing duties: - Opening of the POS systems and counting drawers, creating and breaking down promotional displays, and cleaning of the store such as re-stocking, refacing and overall store cleanliness.
- Sales floor duties: - Maintaining and replenishing product from stockroom to sales floor, assisting customers with best purchase options to suit their needs and wants, and reduce theft and product shrink.
Cashier/ Wait Staff
Noodles and Company
08.2014 - 02.2015
- Wait Staff duties: - Adhering to Noodles high standards of safety, cleanliness, and professionalism by accurately taking orders, getting food out in a timely fashion, cleaning of the dining room area, as well as taking up extra duties in the kitchen by cleaning and washing dishes if needed. - Extensive knowledge of food menu to encourage a truly unique dining experience that caters to the customer as an individual, helping my ability to meet the needs of many different customers and gain stronger problem-solving skills for each situation.
Cashier/ Sales Floor
Good Shepherd Alliance
03.2010 - 07.2013
- Cashier/ Sales floor duties: - Assisted in the intake of new in-person donations and processing them for the sales floor, delegation of the responsibilities to ensure swift truck-to-floor plan after deliveries, following floor plan to assure best placement for proper sales and store cleanliness, and assisting any customer with transactions as well.
Education
High School Diploma: GED -
Broad Run High School
Ashburn, VA01.2003
Skills
- High standards for customer service and satisfaction
- Adaptable and flexible
- Patient and reliable
- Ability to resolve issues promptly
- Product Recommendations
- Inventory and Stocking
- Mentoring and Training
- Cash Handling Accuracy
- Efficient Sales Transactions
- Customer Care
- Cash Handling
- Opening and Closing Procedures
- Stock Management
Accomplishments
- Associate of the Quarter for the 3rd Quarter of 2017 at Giant food.
- Promotion to customer service desk with in 3 months upon hire at Giant food, along with regular cashier duties.
- Cross-trained in several departments to increase versatility within all stores currently and previously worked.
- Lead Trainer for new cashiers for present and previous stores.
- Won Rookie of the Year at Cox's Farm, during the first year on staff
References
Available upon request
garden and lawn maintenance
I have helped my neighbors in the past with taking care of their lawns and gardens . I also take care of my own garden and lawn . I have knowledge of planting trees , shrubs and how to take care of them .
Timeline
Lead Sales Associate
Virginia ABC Store #166
04.2023 - Current
Lead Sales Associate
Virginia ABC Store #254
04.2021 - 03.2023
Farm hand/Seasonal worker
Cox Farms
08.2019 - 11.2019
Cashier/Customer Service Desk
Giant Food
02.2017 - 03.2019
Cashier/ Sales Floor
5 Below
04.2015 - 05.2016
Cashier/Sales Floor/ Stock room
Dollar Tree
03.2015 - 06.2016
Cashier/ Wait Staff
Noodles and Company
08.2014 - 02.2015
Cashier/ Sales Floor
Good Shepherd Alliance
03.2010 - 07.2013
High School Diploma: GED -
Broad Run High School
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