Service Technician
Comcast
- Assisted in diagnosing and repairing various machinery and equipment.
- Optimized service delivery times, implementing efficient routing and scheduling strategies.
- Conducted regular maintenance checks to ensure optimal performance of tools.
- Collaborated with senior technicians to learn troubleshooting techniques and repair processes.
- Utilized diagnostic tools to identify issues and recommend effective solutions.
- Followed safety protocols while operating tools and handling equipment repairs.
- Supported inventory management by tracking parts and supplies needed for repairs.
- Participated in training sessions to improve technical skills and knowledge of systems.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
