Specialist with extensive experience in interpreting and implementing quality assurance standards, effectively addressing customer complaints and non-conformance issues. Demonstrates strong problem-solving and analytical skills, with a solid understanding of HR tools and methodologies. Committed to enhancing business processes and fostering supportive environments.
Overview
4
4
years of professional experience
Work History
HR Shared Specialist II
Guardian Life Insurance
Bethlehem, PA
10.2023 - 01.2025
Provided comprehensive support to Guardian colleagues via email and phone communications.
Conducted investigative research to resolve employee inquiries effectively.
Acquired expertise in diverse HR functions, including benefits, payroll, leave administration, retirement, unemployment, disabilities, and onboarding.
Liquor Store Clerk
Fine Wine and Good Spirits
Allentown, PA
08.2022 - 10.2023
Greeted customers upon entry and assisted with product selection.
Maintained cleanliness of shelves, displays, and checkout areas.
Executed daily opening and closing procedures according to established guidelines.
Career Development Intern
Fairleigh Dickinson University
Madison, NJ
01.2023 - 05.2023
Facilitated spring 2023 career fair, attracting over one hundred employers.
Developed workshop on post-college job search strategies for students.
Created comprehensive resource document outlining university programs and local employers.
Provided individual career counseling to students on interviewing techniques and career options.
Assistant Kindergarten Teacher
Active Learning Centers
Emmaus, PA
06.2021 - 08.2021
Collaborated with lead teacher to plan foundational skills lessons for 5-7-year-old students.
Supported instruction for over 30 students during full-day sessions in a calm environment.
Education
Master of Arts - Industrial/Organizational Psychology
Director/Head of Payroll Services at Guardian Life Insurance Company of AmericaDirector/Head of Payroll Services at Guardian Life Insurance Company of America