Trevor Jackson
Tallahassee,FL
Summary
Dynamic Emergency Care Technician with a proven track record at Tallahassee Memorial Healthcare, enhancing patient satisfaction through compassionate care and effective communication. Skilled in 12-lead EKG monitoring and teamwork, I excel in crisis situations, ensuring timely interventions and seamless patient flow while providing emotional support to patients and families.
Overview
2
2
years of professional experience
Work History
Emergency Care Technician
Tallahassee Memorial Healthcare, Inc
Tallahassee, FL
04.2025 - Current
- Reduced response times by efficiently transporting patients within the hospital facility or between healthcare institutions when needed.
- Provided emotional support to patients and their families during challenging moments in the emergency department setting.
- Improved communication between patients, families, and healthcare providers by serving as an empathetic listener and effective communicator during difficult times.
- Contributed to a positive work environment through active engagement in team meetings, collaborative problem-solving efforts, and mutual support among colleagues.
- Ensured seamless patient flow through the emergency department by coordinating bed assignments and room preparation.
- Served as a reliable resource for patients, families, and colleagues by remaining knowledgeable about hospital services, programs, and resources available.
- Collaborated with multidisciplinary healthcare teams to coordinate appropriate interventions and treatment plans for patients in crisis situations.
- Continuously updated knowledge of emergency care best practices through ongoing professional development opportunities and training sessions to provide optimal care for patients.
- Enhanced patient satisfaction by providing high-quality emergency care and support in a timely manner.
Patient Care Technician Surgical Care Unit
Tallahassee Memorial Healthcare, Inc
Tallahassee, FL
08.2024 - 04.2025
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
Patient Transporter
Tallahassee Memorial Healthcare, Inc
Tallahassee, FL
12.2023 - 08.2024
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
Member Service Representative
Planet Fitness Gym
Tallahassee, FL
07.2023 - 02.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Work Study Student
Tallahassee Community College
Tallahassee, FL
03.2023 - 06.2023
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Collaborated with staff members to guarantee students received best possible customer service.
- Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
- Utilized strong time management skills to balance multiple responsibilities effectively while maintaining high-quality results.
- Engaged actively in professional development opportunities, continuously seeking to improve and grow in the work-study role.
Education
Associate Degree In Arts -
Tallahassee Community College
Tallahassee, FLSkills
- 12-lead EKG monitoring
- Venipuncture
- Vital signs monitoring
- Basic patient care
- Measuring and monitoring vitals
- Phlebotomy procedures
- Educating patients
- CPR
- Advanced life support
- Patient transport
- Transportation coordination
- Technical support
- Sanitizing procedures
- Mental health care
- Pediatric care
- Diabetic care
- Patient status updates
- Patient teaching
- Taking and tracking vital signs
- ER support
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- CPR certification
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Patient lifting
- Relationship building
- Basic trauma life support
- Emotional support
Timeline
Emergency Care Technician
Tallahassee Memorial Healthcare, Inc
04.2025 - Current
Patient Care Technician Surgical Care Unit
Tallahassee Memorial Healthcare, Inc
08.2024 - 04.2025
Patient Transporter
Tallahassee Memorial Healthcare, Inc
12.2023 - 08.2024
Member Service Representative
Planet Fitness Gym
07.2023 - 02.2024
Work Study Student
Tallahassee Community College
03.2023 - 06.2023
Associate Degree In Arts -
Tallahassee Community College