Summary
Overview
Work History
Education
Skills
Certifications
Independent Projects
Timeline
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Trevor Jones

Dubuque,IA

Summary

Results-driven professional with experience at Andersen Windows & Doors, adept at automation development and problem-solving. Successfully streamlined reporting processes using Python and Excel, enhancing operational efficiency. Proven leadership in training teams and delivering exceptional customer service in technical environments, ensuring swift resolution of complex issues.

Overview

4
4
years of professional experience

Work History

Quality Inspector

Andersen Windows & Doors
Dubuque, USA
10.2024 - Current
  • Troubleshoot production-floor equipment and software issues to keep operations running smoothly.
  • Developed small automation tools in Python and Excel to streamline reporting and reduce errors.
  • Communicated inspection results and technical findings in clear, easy-to-understand language.
  • Documented processes and supported continuous improvement efforts.

Assistant Manager

Batteries Plus Bulbs
Dubuque, USA
01.2022 - 01.2024
  • Supervised daily operations and a team of employees in a customer-facing technical retail environment.
  • Assisted customers with device troubleshooting, smartphone repair guidance, and product recommendations.
  • Trained staff on store systems, point-of-sale troubleshooting, and customer service best practices.
  • Handled escalations, ensuring customer concerns were resolved quickly and effectively.

Education

Auto Collision Repair -

Kirkwood Community College
Cedar Rapids, IA
01-2019

Skills

  • Windows 10
  • Automation development
  • Problem solving
  • Windows 11
  • MacOS
  • Linux
  • Ubuntu
  • Debian
  • LAN troubleshooting
  • Wi-Fi troubleshooting
  • Firewall basics
  • Jira
  • Microsoft Office Suite
  • PC repair
  • Device configuration
  • Smartphone troubleshooting
  • Battery troubleshooting
  • Python
  • Excel VBA
  • Macros
  • Raspberry Pi
  • IoT projects
  • Customer service
  • Documentation
  • Team training
  • Leadership
  • Smartphone repair

Certifications

  • CompTIA A+ Certification, In Progress, 2025
  • Python programming (Kaggle, automation projects), IT support fundamentals, networking basics
  • Online courses in system administration & troubleshooting (Coursera, YouTube, docs-based learning)

Independent Projects

  • Configured and maintained a multi-OS environment for learning and troubleshooting.
  • Built home projects using Raspberry Pi (camera monitoring, smart feeder system).
  • Set up VPN, LAN, and firewall configurations for secure access to personal servers.
  • Provided ongoing informal IT support to colleagues and family (PC builds, OS installs, troubleshooting).

Timeline

Quality Inspector

Andersen Windows & Doors
10.2024 - Current

Assistant Manager

Batteries Plus Bulbs
01.2022 - 01.2024

Auto Collision Repair -

Kirkwood Community College

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