Trevor Lewsley
Tucson,AZ
Summary
Dependable Flex Rep with strong conflict management and organizational skills. Well-versed in accurate cash handling and top-quality customer service. Enthusiastic about positively impacting business operations by maximizing customer satisfaction. Outgoing Flex Rep with 3 + years increasing revenue for rental company. Brought in new customers and retained current customers through excellent customer service and networking skills. Developed and implemented contracts to streamline processes. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Flex Rep position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Flex Rep
Hertz
07.2021 - Current
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Implemented rental asset processes and cleanliness standards.
- Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently.
- Entered rental payment and late fee data into DASH for forecasting, budgeting, expenditure management and bill paying.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Provided assistance to customers requiring help by carrying-out and loading purchases.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
Car Transporter
Hertz
09.2019 - 07.2021
- Determined need for and added fuel, coolants, lubricants and ignition aids.
- Performed pre-shift safety inspections on equipment before operating.
- Recovered vehicles, completed private tows and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
- Adhered to and followed road safety rules and regulations.
Education
Associate of Arts - Associates To Transfer
Pima Community College
Tucson, AZAviation
Arizona Aero-Tech
Tucson Arizona High School Diploma -
Sahuaro High School
Tucson, AZ05.2014
Skills
- Quality Standards
- Staff Training
- Client Service
- Selling Skills
- Set Organizational Policies
- Team-Building Exercises
- Performance Improvement
- Microsoft Office
- Set Up Devices
- Records Organization
- Leadership
Flying, snowboarding, riding motorcycles, animal lover, open to new things.
Flying is my number one passion. It's my lifelong goal to one day become a successful airline pilot, and bring forth aviation as a lifestyle. For now, I'm training to become a certified flight instructor, to gain the legally required experience to meet my objectives.
I've been snowboarding since I was 14, and have snowboarded in Arizona, and Colorado.
I own a Harley Davidson, and come from a family of riders.
I am a lover of animals, and I'm a huge advocate for animal rights. My favorite type of animals are reptiles, for their amazing abilities to adapt, evolve, and survive.
I'm open to new things, that spark energy, happiness, and more positive things.
Timeline
Flex Rep
Hertz
07.2021 - Current
Car Transporter
Hertz
09.2019 - 07.2021
Associate of Arts - Associates To Transfer
Pima Community College
Aviation
Arizona Aero-Tech
High School Diploma -
Sahuaro High School