Summary
Overview
Work History
Education
Skills
Timeline
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Trevor Lunkwitz Snell

Wichita Falls,TX

Summary

Proven leader with extensive experience in operations management and staff development, notably at Hooters Of America, LLC. Excelled in enhancing customer satisfaction and retention through strategic planning and effective team leadership. Skilled in inventory control and employee relations, achieving significant improvements in efficiency and profitability also an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Assistant General Manager

Hooters Of America, LLC
10.2022 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Mentored and motivated team members to achieve challenging business goals.

Front Desk Manager

Fairfield By Marriott
03.2021 - 05.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Prepared weekly employee work schedules to meet operational needs.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Streamlined check-in and check-out processes for a smoother guest experience.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Managed front desk maintenance of client records and lab data.

Assistant Store Manager

Caseys General Stores Inc
07.2019 - 05.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

Education

Bachelor of Arts - Business Administration And Management

Central Christian College of Kansas
Mcpherson, KS
05.2021

Associate of Arts -

Coffeyville Community College
Coffeyville, KS
05.2018

Skills

  • Staff Management
  • Inventory Control
  • Operations Management
  • Staff Development
  • Team leadership expertise
  • Employee Relations
  • Food safety and sanitation
  • Business operations knowledge
  • Employee Scheduling
  • Training and development background
  • Customer Relationship Management (CRM)
  • Operations Oversight
  • Budget Control
  • Business Development
  • Sales Techniques
  • Strategic planning skill
  • Process Improvements
  • Sales Forecasting
  • Vendor Relationship Management
  • Customer Retention
  • Workflow Coordination
  • Financial Reporting
  • Sales Coaching
  • Process Improvement
  • Customer Service
  • Staff hiring
  • Effective leader
  • Customer Service Management
  • Hiring and Onboarding

Timeline

Assistant General Manager

Hooters Of America, LLC
10.2022 - Current

Front Desk Manager

Fairfield By Marriott
03.2021 - 05.2022

Assistant Store Manager

Caseys General Stores Inc
07.2019 - 05.2022

Bachelor of Arts - Business Administration And Management

Central Christian College of Kansas

Associate of Arts -

Coffeyville Community College

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Trevor Lunkwitz Snell