Trevor Martin
New Braunfels,US
Summary
Detail-oriented Senior Service Technician with 15+ years of experience in HVAC/R service, repair, and installation. Proven expertise in diagnosing and resolving complex technical issues, with a strong focus on customer satisfaction and professional integrity. Possess a comprehensive understanding of HVAC/R controls and blueprints, with experience in various settings, including commercial and residential environments. Adept at training junior technicians and fostering a collaborative team atmosphere to enhance service quality. Committed to staying updated on the latest industry trends and technologies to provide innovative solutions. Recognized for consistently exceeding performance metrics and receiving positive feedback from clients.
Skilled in managing multiple projects simultaneously while maintaining attention to detail and adherence to safety standards.
Overview
10
10
years of professional experience
Work History
Commercial Service Technician
Shafer Services
San Antonio, TX
01.2025 - 03.2025
- Delivered outstanding customer experiences by addressing concerns promptly, professionally, and empathetically.
- Established strong client relationships with clear communication, timely responses, and professional service.
- Participated in team meetings for continuous improvement initiatives enhancing overall departmental efficiency.
- Educated clients on proper care and maintenance techniques to maximize equipment lifespan and performance.
- Provided exceptional customer service by addressing client concerns and explaining technical processes clearly.
- Assisted customers in selecting appropriate replacement parts for their specific chiller needs, maximizing compatibility and longevity of equipment.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Consistently met or exceeded performance metrics in areas of productivity, quality, and safety.
Senior Service Technician
TWC Services Inc
New Braunfels, TX, US
03.2024 - 12.2025
- Ensured customer satisfaction by addressing HVAC
- Diagnose and resolve intricate HVAC issues, from electrical components to refrigerant leaks
- Install systems in commercial spaces per industry standards
- Partner with clients to assess heating and cooling needs, offering expert recommendations for system upgrades
- Adapt to diverse equipment types
- Manage wide-ranging cooking equipment, from dishwashers to Combi ovens
- Handle complex refrigeration systems including glycol and A2L
Senior Service Technician
Protocall LLC
San Antonio, TX, US
06.2022 - 12.2023
- Optimized inventory management by maintaining accurate counts of replacement parts and reordering as necessary to avoid stock shortages or delays in service delivery times.
- Improved equipment efficiency by performing regular maintenance tasks and timely repairs.
- Mentored junior technicians in best practices, enhancing team performance and fostering a positive work environment.
- Streamlined workflow by organizing tools, parts, and documentation for easy access during service appointments.
- Communicated effectively with clients to provide comprehensive explanations of required repairs while addressing any concerns or questions they had.
- Established strong relationships with vendors to ensure access to quality replacement parts at competitive prices.
HVAC / R Service Technician
Advanced Refrigeration And Air
Austin, TX, US
05.2020 - 07.2022
- Enhanced system performance for clients through regular maintenance and preventive measures.
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
LEAD HVAC/R + Appliances Service Technician
Thayer Air Conditioning
New Braunfels, TX, US
06.2016 - 06.2020
- Ensured customer satisfaction by addressing HVAC
- Diagnose and resolve intricate HVAC issues, from electrical components to refrigerant leaks
- Install systems in commercial spaces per industry standards
- Partner with clients to assess heating and cooling needs, offering expert recommendations for system upgrades
- Adapt to diverse equipment types
- Manage wide-ranging cooking equipment, from dishwashers to Combi ovens
- Handle complex refrigeration systems including glycol and A2L
- Inspected equipment to diagnose operational issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Education
Diploma -
New Braunfels High School
New Braunfels, TX05.2008
Skills
- HVAC/R 15 years
- Commercial Kitchen Equipment Repair Diagnostics 15 years
- Commercial and residential building, Hospitals,schools,malls,shopping centers, hotels Supermarkets
- Technical Troubleshooting
- Customer Service
- Technical Support
- Equipment Installation
- Complex Problem Solving
- Troubleshooting Techniques
- Documentation Skills
- Field Service Management
- Inventory Management
- Vixxo and circle
- VRF-VAV 1year
- Controls
Personal Information
- Age: 34
- Driving License: 25903683
Timeline
Commercial Service Technician
Shafer Services
01.2025 - 03.2025
Senior Service Technician
TWC Services Inc
03.2024 - 12.2025
Senior Service Technician
Protocall LLC
06.2022 - 12.2023
HVAC / R Service Technician
Advanced Refrigeration And Air
05.2020 - 07.2022
LEAD HVAC/R + Appliances Service Technician
Thayer Air Conditioning
06.2016 - 06.2020
Diploma -
New Braunfels High School