Trevor Massing
Pembroke Pines,FL
Summary
Detail-oriented sales professional with thirty years of experience enhancing service and sales culture. Cultivated productive relationships securing customer loyalty by generating repeat and new business to meet and surpass sales initiatives. Self-motivated and organized professional building lasting relationships with customers.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Parts Counter Sales Person
The Pete Store LLC
Davie, FL
01.2023 - 01.2024
- Cross-sold additional products and services to purchasing customers.
- Provided technical advice on installation procedures for various truck parts upon request.
- Adhered to company policies regarding product returns and exchanges, warranties.
- Coordinated and executed daily parts deliveries to local businesses.
- Performed cashier duties such as receiving payments from customers and issuing receipts.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Resolved customer complaints in a timely manner.
- Inspected returned merchandise for damage; restocked shelves accordingly.
- Used POS systems to receive payment or obtain credit authorization.
- Provided quotes to customers for requested parts.
- Assisted customers with locating the correct part for their needs.
- Filled out paperwork for warranty returns and exchanges when necessary.
- Greeted customers and provided excellent customer service.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
Parts Counter Sales Person
Nextran Truck Center
Riviera Beach, FL
02.2022 - 11.2023
- Cross-sold additional products and services to purchasing customers.
- Provided technical advice on installation procedures for various truck parts upon request.
- Adhered to company policies regarding product returns and exchanges, warranties.
- Performed cashier duties such as receiving payments from customers and issuing receipts.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Operated point of sales and parts lookup computer systems.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Resolved customer complaints in a timely manner.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Inspected returned merchandise for damage; restocked shelves accordingly.
- Used POS systems to receive payment or obtain credit authorization.
- Provided quotes to customers for requested parts.
Branch Manager
Fleetpride Inc.
Orlando, FL
11.2018 - 11.2021
- Conducted regular performance reviews for all employees in the branch.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Supported outside sales force in servicing and obtaining new business.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Established and built customer relationships through targeted outreach and initiatives.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Disciplined employees to encourage compliance with company policies and procedures.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Planned work schedules to maintain adequate staffing levels.
Primary Care Provider
Self-employeed
Saint Cloud, FL
03.2016 - 11.2018
- Prescribed medications following established protocols.
- Identified potential problems or areas of concern related to a patient's health status or condition.
- Advised patients about diet, hygiene and other lifestyle behaviors to promote health and prevent disease.
- Participated in quality assurance activities designed to improve the delivery of primary care services.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Determined and prescribed medication, dosages, and schedule given patient's condition and allergies.
- Established and maintained relationships with specialists to support patient referrals.
- Consulted with specialists and referred patients for more advanced support based on individual needs.
- Collaborated closely with fellow medical team members to share knowledge and discuss best courses for treatment.
- Provided support for family members during times of crisis or illness.
- Performed complete or partial physical assessments and standardized tests to evaluate conditions and responses.
Parts Sales Representative
Kenworth of Central Florida
Orlando, FL
03.2005 - 02.2016
- Wrote and recorded orders for merchandise or entered orders into computers.
- Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
- Used POS systems to receive payment or obtain credit authorization.
- Collaborated with other members of sales team to reach targets.
- Generated purchase orders for materials needed for repairs or special projects.
- Created quotes for customers based on their needs, ensuring competitive pricing structure.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Adhered to company policies regarding storage of confidential information such as credit card numbers and customer records.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
Parts Sales Representative
Kenworth / Freightliner of South Florida
Miami, FL
02.1990 - 02.2005
- Wrote and recorded orders for merchandise or entered orders into computers.
- Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
- Used POS systems to receive payment or obtain credit authorization.
- Collaborated with other members of sales team to reach targets.
- Generated purchase orders for materials needed for repairs or special projects.
- Created quotes for customers based on their needs, ensuring competitive pricing structure.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
North Miami Senior High School
North Miami, FL06-1987
Skills
- Cash Handling Experience
- Customer Relationship Building
- Delivery Coordination
- Technical Acumen
- Ordering Parts
- Display Building
- Forklift Operation
- Inventory Management
- Problem-Solving Skills
- Product Merchandising
- Training and Coaching
- Customer Service
- Staff Training
Accomplishments
- No accidents or injuries for 1145 consecutive days as Branch Manager at Fleetpride.
Affiliations
- Visit with disabled veterans at VA hospitals a few times a year.
Certification
- OSHA licensed forklift operator.
- ASE I, II, and III parts certification.
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Parts Counter Sales Person
The Pete Store LLC
01.2023 - 01.2024
Parts Counter Sales Person
Nextran Truck Center
02.2022 - 11.2023
Branch Manager
Fleetpride Inc.
11.2018 - 11.2021
Primary Care Provider
Self-employeed
03.2016 - 11.2018
Parts Sales Representative
Kenworth of Central Florida
03.2005 - 02.2016
Parts Sales Representative
Kenworth / Freightliner of South Florida
02.1990 - 02.2005
High School Diploma -
North Miami Senior High School
- OSHA licensed forklift operator.
- ASE I, II, and III parts certification.
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