Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Trevor Mathis

Haltom City,TX

Summary

Motivated Office Assistant who is adept at managing a wide range of office support tasks including filing, customer service, data entry, bookkeeping, and research projects.


Multi-tasking Team Leader well-known for executing successful, new Operational initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work History

Digital Operations Team Lead/Manager's Assistant

Portfolio Recovery Associates
North Richland , TX
02.2023 - Current
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained database systems to track and analyze operational data.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Generated reports detailing findings and recommendations.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Collected, arranged, and input information into database system.

Digital Operations Associate

Portfolio Recovery Associates
North Richland Hills, TX
02.2022 - 02.2023
  • Assisted customers via different correspondence outlets (Chat, Email, SMS)
  • Provided excellent customer services going above and beyond to resolve concerns.
  • Assisted management in marketing ideas to be help our company grow and exceed operational expectations.
  • Provided flexible schedule to assist management where needed.
  • Showed excellent communication skills with co workers and management.
  • Consistently multi tasked while making sure all assignments were done correctly and in an accurate manner.

Office Assistant

Strategem Group
Hurst, TX
2 2019 - 10.2020
  • Type documents as needed, filing, faxing, and mailing, manage phones using excellent customer service, data entry into excel, scan and convert documents into required file format

CAP 2 Associate

Walmart
Hurst, TX
07.2018 - 01.2019
  • Pack incoming stock away, take inventory, and report shortages, ensure work areas are kept clean, neat, and well-organized, pick orders as requested by management, stock shelves as requested

Hardlines Team Member

Target
North Richland Hills, TX
06.2016 - 11.2017
  • Stock and organize shelves in assigned section, maintain inventory, assist customers as needed, assist other associates at manager's request

Education

Associate of Arts - General Studies

Tarrant County College
Fort Worth, Texas
01.2018 - 05.2022

High School Diploma -

Continental Academy
Fort Worth, TX
01.2014 - 05.2016

Skills

  • Work Planning

  • Overtime Management

  • Account Management

  • Problem-Solving

  • Interpersonal Skills

  • Influencing skills

  • Adaptability and Flexibility

  • Active Listening

  • Team motivation

  • Problem-solving abilities

  • Coaching

  • Schedule Management

Accomplishments

  • Supervised team of 20 staff members.

Timeline

Digital Operations Team Lead/Manager's Assistant

Portfolio Recovery Associates
02.2023 - Current

Digital Operations Associate

Portfolio Recovery Associates
02.2022 - 02.2023

CAP 2 Associate

Walmart
07.2018 - 01.2019

Associate of Arts - General Studies

Tarrant County College
01.2018 - 05.2022

Hardlines Team Member

Target
06.2016 - 11.2017

High School Diploma -

Continental Academy
01.2014 - 05.2016

Office Assistant

Strategem Group
2 2019 - 10.2020

Similar Profiles

CREATE PROFILE
Trevor Mathis