Trevor Mathis
Haltom City,TX
Summary
Motivated Office Assistant who is adept at managing a wide range of office support tasks including filing, customer service, data entry, bookkeeping, and research projects.
Multi-tasking Team Leader well-known for executing successful, new Operational initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Digital Operations Team Lead/Manager's Assistant
Portfolio Recovery Associates
North Richland , TX
02.2023 - Current
- Educated staff on organizational mission and goals to help employees achieve success.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained database systems to track and analyze operational data.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Generated reports detailing findings and recommendations.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Collected, arranged, and input information into database system.
Digital Operations Associate
Portfolio Recovery Associates
North Richland Hills , TX
02.2022 - 02.2023
- Assisted customers via different correspondence outlets (Chat, Email, SMS)
- Provided excellent customer services going above and beyond to resolve concerns.
- Assisted management in marketing ideas to be help our company grow and exceed operational expectations.
- Provided flexible schedule to assist management where needed.
- Showed excellent communication skills with co workers and management.
- Consistently multi tasked while making sure all assignments were done correctly and in an accurate manner.
Office Assistant
Strategem Group
Hurst , TX
2 2019 - 10.2020
- Type documents as needed, filing, faxing, and mailing, manage phones using excellent customer service, data entry into excel, scan and convert documents into required file format
CAP 2 Associate
Walmart
Hurst , TX
07.2018 - 01.2019
- Pack incoming stock away, take inventory, and report shortages, ensure work areas are kept clean, neat, and well-organized, pick orders as requested by management, stock shelves as requested
Hardlines Team Member
Target
North Richland Hills , TX
06.2016 - 11.2017
- Stock and organize shelves in assigned section, maintain inventory, assist customers as needed, assist other associates at manager's request
Education
Associate of Arts - General Studies
Tarrant County College
Fort Worth, Texas 01.2018 - 05.2022
High School Diploma -
Continental Academy
Fort Worth, TX 01.2014 - 05.2016
Skills
Work Planning
Overtime Management
Account Management
Problem-Solving
Interpersonal Skills
Influencing skills
Adaptability and Flexibility
Active Listening
Team motivation
Problem-solving abilities
Coaching
Schedule Management
Accomplishments
- Supervised team of 20 staff members.
Timeline
Digital Operations Team Lead/Manager's Assistant
Portfolio Recovery Associates
02.2023 - Current
Digital Operations Associate
Portfolio Recovery Associates
02.2022 - 02.2023
CAP 2 Associate
Walmart
07.2018 - 01.2019
Associate of Arts - General Studies
Tarrant County College
01.2018 - 05.2022
Hardlines Team Member
Target
06.2016 - 11.2017
High School Diploma -
Continental Academy
01.2014 - 05.2016
Office Assistant
Strategem Group
2 2019 - 10.2020
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