Trevor McGregor

Receive, sort and distribute mail and packages to the respective department and owner, followed by a signature for release.

Print and file order guides, flyers, invoices, and documents

Answer any phone calls and reply emails for order requests, questions, and complaints from customers and employees.

Stamp mail that gets sent out to the USPS. Create shipping/Return labels for UPS and Fedex.

• Improved customer satisfaction by consistently delivering orders on time and with accuracy.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Maintained a clean driving record, ensuring safe and responsible transportation of food items.
• Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.

• Answered phone calls and responded to 5-50 customer emails.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Monitored vehicle locations to coordinate timely arrivals.
• Monitored and tracked dispatch communication systems.
• Pick up, transport, and deliver medical specimens from Montana back to Spokane, pick up medical specimens/equipment from area laboratories.
• Transport titles and commission checks.
• Pick up and deliver cargo to airports.
• Communicated with dispatch and customers for accurate delivery information
• Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers
• Followed company policies and procedures during shift
• Processed payments and handled cash transactions to secure proper compensation
• Collected payments from customers for packages delivered and provided receipt to use as proof of transaction
• Properly documented all specimens received using Excel

• Motivated staff to perform at peak efficiency and quality.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Opened and closed store, food prepped for opening, opened POS system, closed POS system.
• Counted tills and back up change, took orders and assembled food to customer satisfaction.

• Trained employees in time management and proper ways to complete job duties.
• Monitored team members to verify work quality and address concerns.
• Communicated effectively with upper management, team members, and customers to keep everyone informed.
• Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
• Prepped food before opening store, assembled sub sandwiches to customers satisfaction, handled cash register, cleaned dining areas, cleaned bathrooms, washed dishes, closed store at nights.
• Communicated effectively with upper management, team members, and customers to keep everyone informed
• Established positive relationships with customers and colleagues through high standards of customer service