Trevor McMahon
Shawnee,KS
Summary
Talented Senior Manager highly effective at facilitating communication between different areas to maximize team and business success. Focused on continuous business and professional improvement. Excellent leadership, development, and communication abilities.
Overview
1829
1829
years of professional experience
Work History
Supervisor
Farmers Insurance Group
Olathe, KS
11.202 - 11.2022
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained compliance with company policies, objectives and communication goals.
- Achieved results by working with staff to meet established targets.
- Prepared, calibrated and monitored production levels to achieve targets.
- Interviewed, hired and trained new employees for production positions.
- Identified individual employee's unique work styles and adapted management methods.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
- Tracked and prepared quarterly reports to present to leadership.
- Worked with management team to implement proper division of responsibilities.
- Streamlined operations to improve process efficiency.
- Monitored expenditures to mitigate risk of overages.
- Set overall vision and provided team leadership.
Senior Manager
America's Call Center
Kansas City, MO
11.2014 - Current
- Evaluated hiring, firing and promotions requests.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Determined priorities and set policies for standards of practice for all team members to follow.
- Supervised and directed assistant managers, front line employees and front line employee support and two separate teams to keep projects on-track and tasks prioritized.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Provided strong leadership to enhance team productivity and morale
- Implemented and developed operational standards, policies and procedures
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities
- Identified cost improvement changes and cost savings plans to increase company savings
Education
Bachelor of Science - Industrial And Organizational Psychology
Northwest Missouri State University
Maryville, MO04.2004
Skills
- Business Performance Management
- Employee Coaching and Motivation
- Technical Proficiency
- Industrial Engineering
- Scheduling and Coordinating
- Performance Tracking and Evaluations
- Data-Driven Decision-Making
- Managing Employee Relations
- Managing Deadlines
Timeline
Senior Manager
America's Call Center
11.2014 - Current
Bachelor of Science - Industrial And Organizational Psychology
Northwest Missouri State University
Supervisor
Farmers Insurance Group
11.202 - 11.2022
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